eSales Agent - Town & Country Ford

Sonic Automotive; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Uncapped commission potential

Health, Dental and Vision Insurance

401k with 4% company match

Paid vacation

Access to leadership and personal development programs

Casual dress code

Job summary

A leading automotive dealership in Charlotte, NC seeks an E-Sales Agent to generate sales appointments by responding to internet inquiries. This entry-level role offers uncapped commission potential and requires excellent communication skills, a passion for customer service, and the ability to work in a fast-paced environment. Benefits include health insurance and 401k matching.

Qualifications

• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated automotive sales experience.
• Willingness to learn and take ownership.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Generate sales appointments and conduct phone surveys.
• Utilize lead management tools effectively.

Skills

Excellent verbal and written communication skills

Strong MS Office Suite computer skills

Strong organizational and time management skills

Outgoing, energetic, and passionate people

Job description

Overview

Location: 5401 East Independence Boulevard, Charlotte, NC 28212
Job Type: Sales
Experience: Entry Level

Company: Sonic Automotive

Job Description

Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• Demonstrated automotive sales experience
• Experience in virtual/online selling
• Outgoing, energetic, and passionate people
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

Benefits

• Uncapped commission potential
• Health, Dental and Vision Insurance
• 401k with 4% company match
• Paid vacation
• Access to leadership and personal development programs
• Casual dress code

All your information will be kept confidential according to EEO guidelines.