eSales Agent - Honda West

Sonic Automotive, Inc.; Las Vegas (NV); On-site; USD 33,000 - 67,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plan

HSA

401k

Paid time off

Job summary

Sonic Automotive, Inc. in Las Vegas, NV is seeking an eSales Agent (Honda West) to engage with customers via internet and phone, schedule sales appointments, and drive traffic to the dealership.

The role emphasizes premium customer service, CRM usage, and ongoing training, with compensation ranging from $3,000 to $6,000 monthly and evening/weekend availability required.

Qualifications

• Minimum 1 year call center or sales-focused experience.
• Authorized to work in the USA and able to pass pre-employment checks.

Responsibilities

• Answer inbound calls, internet inquiries, and chats.
• Provide timely, relevant responses to guest questions and needs.
• Facilitate price and purchasing information for guests.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Maintain follow-up for active guests and relevant KPIs.
• Adhere to outbound cadence for new inquiries.
• Maintain strong internal and external relationships.
• Proficient with computer and CRM tools; evenings/weekends required.

Skills

Communication skills

Customer service

Call center experience

Tools

CRM software

Job description

eSales Agent - Honda West in Las Vegas, NV at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Honda Westis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $3,000 to $6,000 monthly

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

TheE-Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The E-Sales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the E-Sales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a tea
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Compensation: $3,000 to $6,000 monthly

• Meeting and exceeding goals

Schedule:

• Full Time
• Weekend availability

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be keptconfidential according to EEO guidelines.