ERS Operations & Strategy Manager

American Automobile Association; Walnut Creek (CA); Hybrid; USD 132,000 - 166,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Volunteer time

Tuition Reimbursement

Free AAA Classic Membership

Product Discounts

Job summary

American Automobile Association seeks a Manager, Business Operations to lead ERS strategic initiatives, drive change management, and analyze data to recommend short- and long-term improvements. The role focuses on technology adoption, process optimization, and stakeholder collaboration in a hybrid Walnut Creek setting.

The position requires coordinating cross-functional teams, guiding project delivery, and maintaining performance metrics to support exceptional member service.

Qualifications

• Bachelor's degree plus 6 years of business operations, business analysis, or project/program management experience.
• High School diploma plus 10 years experience in business operations or related fields.
• 3+ years of supervisory/management experience.

Responsibilities

• Lead ERS initiatives by evaluating existing and new technology solutions, products, and platforms.
• Organize cross-functional project teams to implement process improvements.
• Measure and report ERS KPIs and drive data-based decisions.
• Collaborate with partners to ensure smooth implementation and production support.
• Communicate priorities to technology teams for product development and deployment.

Skills

Collaborative mindset

Excellent communication skills

Analytical problem solving

Ability to manage multiple priorities

Team leadership

Education

Bachelor's degree + 6 years experience

High School diploma + 10 years experience

Job description

American Automobile Association seeks a Manager, Business Operations to lead ERS strategic initiatives, drive change management, and analyze data to recommend short- and long-term improvements. The role focuses on technology adoption, process optimization, and stakeholder collaboration in a hybrid Walnut Creek setting.

The position requires coordinating cross-functional teams, guiding project delivery, and maintaining performance metrics to support exceptional member service.