Hybrid Strategic Operations Manager — ERS & Analytics

AAA Mountain West Group; Walnut Creek (CA); Hybrid; USD 119,000 - 146,000; Full time

Benefits offered by this job

Great pay and incentives

401(k) matching

Medical, Dental, Vision

Paid holidays

Paid time off

Tuition reimbursement

Collaborative environment

Free AAA Classic Membership

AAA product discounts

Job summary

AAA Mountain West Group in Walnut Creek, CA is seeking a Manager, Business Operations to develop and execute strategic initiatives based on business case analysis and lead continuous process improvement to support the AAA Emergency Roadside Service “ERS” Network and Automotive Services.

This role will lead change management initiatives to include changes in technology and implementation of new business plans as well as analyze data to make recommendations for short-term and long term ERS

Qualifications

• Bachelor's degree plus 6 years of business operations, business analysis, or project/program management experience.
• 3+ years of supervisory/management experience
• Automotive, logistics/operations or technology experience
• Project management experience

Responsibilities

• Lead ERS change management initiatives to enhance the Team Member experience and operational efficiency.
• Organize and lead cross-functional project teams around ERS technology solutions and platforms.
• Analyze ERS initiatives to determine financial impact and overall success using established metrics.
• Collaborate with key partners on projects and tools to ensure seamless implementation and ongoing support.

Skills

Collaboration

Communication

Analytical thinking

Prioritization

Problem solving

Education

Bachelor's degree + 6 years experience

High School diploma + 10 years experience

Job description

AAA Mountain West Group in Walnut Creek, CA is seeking a Manager, Business Operations to develop and execute strategic initiatives based on business case analysis and lead continuous process improvement to support the AAA Emergency Roadside Service “ERS” Network and Automotive Services.

This role will lead change management initiatives to include changes in technology and implementation of new business plans as well as analyze data to make recommendations for short-term and long term ERS