ERP & WMS Support Specialist — Grow with a Fast-Rising Site

Ontic; Florida; On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Goal Share bonus program

Paid volunteering time

24/7 wellbeing support

Employee discounts

Learning and development

Employee referral program

Comprehensive medical insurance

401(k) plan with company match

9/80 work schedule

Job summary

Ontic Weston is seeking an ERP Application Support Specialist to provide day-to-day functional and technical support for ERP and warehouse management systems, including Syteline, Factory Track and Infor OS. You will work with finance, supply chain, manufacturing, inventory and sales teams to resolve issues, implement improvements and ensure data integrity.

The role involves contributing to deployments, upgrades and integrations, plus creating training materials and SOPs for end users.

Qualifications

• 3+ years' experience supporting ERP/warehouse management or similar enterprise apps.
• Hands-on experience with Syteline, Factory Track or Infor OS.
• Strong incident investigation, analytical and troubleshooting skills.

Responsibilities

• Provide day-to-day support for Syteline, Factory Track and Infor OS, resolving user queries and incidents.
• Investigate recurring ERP issues, identify root causes and document resolutions.
• Support configurations, workflows, modules, reports, patches and upgrades with developers and partners.
• Collaborate with cross-functional teams to understand requirements and support ERP processes.
• Create and maintain SOPs, troubleshooting guides and user documentation; deliver role-based training.
• Monitor system performance, data integrity and support audits, data migration and metrics.
• Assist in ERP implementations, migrations and enhancements through requirements gathering and testing.

Skills

ERP systems

SQL

Analytical thinking

Communication skills

Tools

Syteline

Factory Track

Infor OS

Job description

Ontic Weston is seeking an ERP Application Support Specialist to provide day-to-day functional and technical support for ERP and warehouse management systems, including Syteline, Factory Track and Infor OS. You will work with finance, supply chain, manufacturing, inventory and sales teams to resolve issues, implement improvements and ensure data integrity.

The role involves contributing to deployments, upgrades and integrations, plus creating training materials and SOPs for end users.