ERP & Utility Systems Analyst — Data & Reporting

SELCO; Shrewsbury (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

SELCO in Shrewsbury, MA, seeks a capable enterprise software administrator who will act as functional owner for Utility Billing, Financial Management, and related ERP modules. You will manage configurations, security, reporting, and data quality to support operational and financial decision-making.

The role collaborates across departments and with vendors, plans upgrades, develops dashboards, and creates complex reports to drive efficiency and controls.

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, Computer Science, Data Analytics, or a related field.
• Three to five years of progressively responsible experience administering, supporting, configuring, reporting from, or analyzing ERP, utility billing, financial management, customer information, or comparable enterprise software systems.
• Experience creating complex reports, queries, data extracts, dashboards, or analytical solutions using enterprise application data.
• Experience participating in a major enterprise system implementation, conversion, upgrade, or module deployment is strongly preferred.
• Experience with SQL, relational databases, business intelligence/reporting applications, or ERP report-writing tools is strongly preferred.

Responsibilities

• Serves as the lead functional administrator and principal technical authority for Utility Billing, Financial Management, Metering, Work Orders, Customer Information, Plant Accounting, Inventory, Purchasing, and related systems.
• Administers, configures, maintains, and supports enterprise applications, including system settings, workflows, business rules, templates, rates, account structures, user-defined fields, security roles, permissions, and other system functionality.
• Develops and maintains complex reports, queries, dashboards, data extracts, and analytical tools using ERP and relational data, combining financial, operational, customer, billing, work order, purchasing, inventory, and other enterprise information to support management and organizational decision-making.
• Analyzes business processes and system functionality to identify and implement opportunities for improved efficiency, automation, data quality, reporting, internal controls, and utilization of existing technology.
• Coordinates with Information Technology, software vendors, and consultants to troubleshoot and resolve application, integration, database connectivity, security, performance, and other technical or functional issues, including managing vendor support cases through resolution.
• Plans, coordinates, tests, and validates system changes, including software upgrades, patches, configuration changes, rates, reports, workflows, interfaces, new modules, and other modifications to ensure accurate and reliable system operation.
• Participates in system implementations, conversions, upgrades, integrations, and module deployments, including data mapping, conversion, validation, reconciliation, testing, and troubleshooting of interfaces and data exchanges between systems.
• Develops and maintains system documentation covering configurations, reports, workflows, business rules, procedures, interfaces, security roles, and other application functions; provides technical and functional training and guidance to system users.
• Maintains knowledge of system capabilities, vendor product developments, reporting tools, upgrades, and emerging technologies and recommends enhancements that improve organizational processes and system functionality.
• Provides data analysis and technical support for management initiatives and special projects, including the extraction, reconciliation, interpretation, and presentation of enterprise system data; performs other related duties as required.

Skills

Analytical skills

ERP knowledge

Reporting tools

System configuration

SQL

Communication

Education

Bachelor's degree

Job description

SELCO in Shrewsbury, MA, seeks a capable enterprise software administrator who will act as functional owner for Utility Billing, Financial Management, and related ERP modules. You will manage configurations, security, reporting, and data quality to support operational and financial decision-making.

The role collaborates across departments and with vendors, plans upgrades, develops dashboards, and creates complex reports to drive efficiency and controls.