ERP Training/Implementation Specialist II

QT9 Software; Aurora (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

QT9 Software in Aurora, IL seeks an ERP Training/Implementation Specialist II to lead customer engagements, analyzing manufacturing and supply chain processes and guiding transitions to QT9 ERP. You will deliver training, drive adoption, and contribute to refining implementation methods. Travel to customer sites is required.

The role emphasizes collaboration across teams, mentoring junior staff, and leveraging AI-enabled tools to improve documentation and efficiency.

Qualifications

• 3–5 years of ERP training and implementation experience.
• 3–5 years of manufacturing or supply chain experience.
• Bachelor's degree or equivalent professional experience.
• Intermediate project management skills with multiple priorities and deadlines.
• Strong ability to analyze processes and translate requirements into practical solutions.
• Excellent written and verbal communication with stakeholders.
• Proven ability to train users with varying levels of technical expertise.
• Strong time-management and independent problem-solving skills.
• Proficiency with Microsoft Office (Word/Excel).
• Familiarity with AI-enabled tools and automation.

Responsibilities

• Lead ERP implementation and training engagements for customers, virtual and on-site.
• Analyze customers' manufacturing, inventory, and supply chain processes to identify improvements.
• Guide customers through transition to QT9 ERP to drive adoption and success.
• Manage and refine implementation project plans, milestones, and deliverables.
• Deliver engaging training on ERP functionality through sessions and webinars.
• Identify product enhancements and usability improvements from customer feedback.
• Participate in testing and validation of new releases; document findings.
• Create and maintain customer-facing training resources and manuals.
• Use AI-enabled tools to improve documentation and training content.
• Collaborate with Implementation, Support, Product, and Development teams.
• Mentor Level I Specialists with best practices.
• Travel to customer locations as needed; company-paid travel required.

Skills

ERP training

ERP implementation

Manufacturing knowledge

Project coordination

Communication

Product feedback

AI tools adoption

Time management

Microsoft Excel

Troubleshooting

Education

Bachelor's degree in Business/CS or related field

Tools

Microsoft Office

AI-enabled tools

ERP software

Job description

ERP Training/Implementation Specialist II

Learn more about this QT9 job opportunity.

ERP Training/Implementation Specialist II

Aurora, IL | Full-Time

Job Description

QT9 Software is seeking a self-motivated, adaptable ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform. This customer-facing Level II role combines business-process analysis, manufacturing knowledge, project coordination, training, troubleshooting, and product feedback across virtual and on-site engagements. The successful candidate will also help refine QT9's implementation methodology, mentor Level I team members, and embrace AI-enabled and other emerging technologies that can improve internal efficiency, consistency, and knowledge sharing.

Requirements

• 3-5 years of experience training and implementing ERP software.
• 3-5 years of experience in manufacturing and/or supply chain management.
• Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant professional experience.
• Intermediate project management skills with the ability to manage multiple customer priorities, timelines, and deliverables.
• Strong ability to analyze business processes, identify gaps, and translate operational requirements into practical system solutions.
• Excellent written and verbal communication skills with both internal and external stakeholders.
• Demonstrated ability to provide effective software training to users with varying levels of technical experience.
• Strong time-management, organization, independent problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office, especially Word and Excel.
• Intermediate knowledge of software testing, quality assurance, troubleshooting, and issue documentation.
• Comfort learning new technologies quickly, including familiarity with or a strong willingness to adopt AI-enabled tools and automation where they can improve internal processes and team productivity.

Duties & Responsibilities

• Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
• Analyze customers' current manufacturing, inventory, supply chain, and business processes to understand requirements, identify opportunities for improvement, and recommend best-practice workflows within QT9 ERP.
• Guide customers through the transition from existing processes and systems to QT9 ERP, helping drive adoption, user confidence, and successful implementation outcomes.
• Manage and continuously refine implementation project plans, priorities, milestones, deliverables, and customer expectations throughout the implementation lifecycle.
• Deliver engaging, effective customer training on ERP functionality through one-on-one sessions, group training, and webinars.
• Serve as a voice of the customer by identifying product enhancements, new functionality, usability improvements, and opportunities to improve the implementation and training experience.
• Participate in testing and validation of new product releases, including troubleshooting issues, documenting findings, and providing actionable feedback to internal teams.
• Create and maintain customer-facing training resources, Help documentation, User Manuals, implementation guides, and other enablement materials.
• Use AI-enabled tools and other emerging technologies responsibly to improve internal processes such as documentation, training-content development, project administration, meeting/action summaries, knowledge sharing, quality checks, and other repeatable workflows. Evaluate new tools with curiosity, sound judgment, and appropriate attention to customer data and company policies.
• Collaborate closely with Implementation, Support, Product, Development, and other team members to resolve customer challenges and achieve department goals.
• Mentor and support Level I Training/Implementation Specialists by sharing ERP, manufacturing, implementation, technology, and customer-management best practices.
• Continuously identify opportunities to improve QT9's implementation methodology, training processes, tools, and overall customer experience.
• Travel to customer locations as needed; company-paid travel is required for some implementation and training engagements.

Preferred Qualifications

• Working knowledge of Lean manufacturing principles, continuous improvement, and manufacturing process optimization.
• Experience with ERP/MRP workflows involving inventory, purchasing, production, scheduling, bills of material, or related manufacturing operations.
• Experience mentoring junior implementation, training, support, or consulting professionals.
• Experience using AI assistants, workflow automation, or other productivity technologies to improve documentation, analysis, training, or internal operational processes.

About QT9 Software

QT9 Software builds the quality and operations platform purpose-built for regulated manufacturers. Our QMS is trusted by 1,200+ companies across medical devices, pharmaceuticals, aerospace, food & beverage, and other regulated industries to manage compliance, documentation, and audit readiness. Our ERP brings those same companies a fully integrated operations platform — inventory, production, purchasing, and traceability — built to work natively with the quality system, not alongside it as an afterthought.

We are the only platform that gives a regulated manufacturer a complete, pre-validated quality and operations solution without the enterprise price tag or the 18-month implementation. Our customers don't just use us — they rely on us when the auditor walks in the door.