ERP Training/Implementation Specialist II

QT9 SOFTWARE INC; Aurora (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

QT9 Software seeks a self-motivated ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform.

This customer-facing role blends business-process analysis, manufacturing knowledge, project coordination, training, and troubleshooting across virtual and on-site engagements. The candidate will mentor Level I staff and contribute to AI-enabled process improvements.

Qualifications

• 3–5 years of experience training and implementing ERP software.
• 3–5 years of experience in manufacturing and/or supply chain management.
• Bachelor's degree in Business, Computer Science, or related field, or equivalent professional experience.

Responsibilities

• Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
• Analyze customers' manufacturing, inventory, supply chain, and business processes to identify requirements and recommend best-practice workflows within QT9 ERP.
• Guide customers through the transition to QT9 ERP, driving adoption and user confidence.
• Manage and refine implementation project plans, priorities, milestones, deliverables, and expectations.
• Deliver engaging training on ERP functionality through one-on-one sessions, group training, and webinars.
• Identify product enhancements and usability improvements based on customer feedback.
• Participate in testing and validation of new product releases, document findings, and provide actionable feedback.
• Create and maintain customer-facing training resources, Help docs, User Manuals, and implementation guides.
• Use AI-enabled tools and other technologies to improve internal processes and training content.
• Collaborate with Implementation, Support, Product, and Development teams to resolve customer challenges and meet goals.
• Mentor Level I specialists with ERP, manufacturing, and project-management best practices.
• Continuously identify opportunities to improve QT9's implementation methodology and customer experience.
• Travel to customer locations as needed; company-paid travel is required for some engagements.

Skills

ERP implementation

Training delivery

Project management

Business-process analysis

Effective communication

Education

Bachelor's degree in Business/CS or related field

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Job description

Description

Job Summary:

QT9 Software is seeking a self-motivated, adaptable ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform. This customer-facing Level II role combines business-process analysis, manufacturing knowledge, project coordination, training, troubleshooting, and product feedback across virtual and on-site engagements. The successful candidate will also help refine QT9's implementation methodology, mentor Level I team members, and embrace AI-enabled and other emerging technologies that can improve internal efficiency, consistency, and knowledge sharing.

Duties and Responsibilities:

• Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
• Analyze customers' current manufacturing, inventory, supply chain, and business processes to understand requirements, identify opportunities for improvement, and recommend best-practice workflows within QT9 ERP.
• Guide customers through the transition from existing processes and systems to QT9 ERP, helping drive adoption, user confidence, and successful implementation outcomes.
• Manage and continuously refine implementation project plans, priorities, milestones, deliverables, and customer expectations throughout the implementation lifecycle.
• Deliver engaging, effective customer training on ERP functionality through one-on-one sessions, group training, and webinars.
• Serve as a voice of the customer by identifying product enhancements, new functionality, usability improvements, and opportunities to improve the implementation and training experience.
• Participate in testing and validation of new product releases, including troubleshooting issues, documenting findings, and providing actionable feedback to internal teams.
• Create and maintain customer-facing training resources, Help documentation, User Manuals, implementation guides, and other enablement materials.
• Use AI-enabled tools and other emerging technologies responsibly to improve internal processes such as documentation, training-content development, project administration, meeting/action summaries, knowledge sharing, quality checks, and other repeatable workflows. Evaluate new tools with curiosity, sound judgment, and appropriate attention to customer data and company policies.
• Collaborate closely with Implementation, Support, Product, Development, and other team members to resolve customer challenges and achieve department goals.
• Mentor and support Level I Training/Implementation Specialists by sharing ERP, manufacturing, implementation, technology, and customer-management best practices.
• Continuously identify opportunities to improve QT9's implementation methodology, training processes, tools, and overall customer experience.
• Travel to customer locations as needed; company-paid travel is required for some implementation and training engagements.

Requirements

• 3-5 years of experience training and implementing ERP software.
• 3-5 years of experience in manufacturing and/or supply chain management.
• Bachelor's degree in Business, Computer Science, or a related field, or equivalent relevant professional experience.
• Intermediate project management skills with the ability to manage multiple customer priorities, timelines, and deliverables.
• Strong ability to analyze business processes, identify gaps, and translate operational requirements into practical system solutions.
• Excellent written and verbal communication skills with both internal and external stakeholders.
• Demonstrated ability to provide effective software training to users with varying levels of technical experience.
• Strong time-management, organization, independent problem-solving, and critical-thinking skills.
• Proficiency with Microsoft Office, especially Word and Excel.
• Strong understanding of Windows environments, modern web browsers, cloud/web-based business applications, and database-driven software.
• Intermediate knowledge of software testing, quality assurance, troubleshooting, and issue documentation.
• Comfort learning new technologies quickly, including familiarity with or a strong willingness to adopt AI-enabled tools and automation where they can improve internal processes and team productivity.

Preferred Qualifications

• Working knowledge of Lean manufacturing principles, continuous improvement, and manufacturing process optimization.
• Experience with ERP/MRP workflows involving inventory, purchasing, production, scheduling, bills of material, or related manufacturing operations.
• Experience mentoring junior implementation, training, support, or consulting professionals.
Experience using AI assistants, workflow automation, or other productivity technologies to improve documentation, analysis, training, or internal operational processes.