ERP Systems Specialist | Proactive Troubleshooter & Support

alllinestechnology; Oakland (PA); On-site; USD 90,000 - 125,000; Full time

Job summary

We are seeking a Database Administrator / ERP Administrator to support and maintain our ERP environment in the Pittsburgh area. The role focuses on ERP-related ticketing, troubleshooting, and ensuring system stability and performance.

Experience with Munis is strongly preferred, but administration experience with other ERP systems is also valued. The ideal candidate is a proactive problem-solver with strong analytical and communication skills, able to work with cross-functional teams and manage

Qualifications

• Experience supporting, administering, or troubleshooting an ERP system.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with ticketing systems and end-user support.

Responsibilities

• Serve as the primary point of contact for ERP-related support tickets and user requests.
• Review, troubleshoot, and resolve ERP system issues when possible.
• Escalate complex technical issues to appropriate vendors, support teams, or internal resources as needed.
• Monitor ERP system performance and identify opportunities for improvement.
• Collaborate with end users to understand system challenges and provide timely resolutions.
• Assist with ERP system maintenance, upgrades, testing, and implementation activities.
• Maintain documentation related to system configurations, processes, and issue resolutions.
• Support data integrity efforts and assist with reporting and data management initiatives.
• Work cross-functionally with finance, operations, human resources, and other business units to support ERP functionality.
• Participate in projects involving ERP enhancements, integrations, and process improvements.

Job description

We are seeking a Database Administrator / ERP Administrator to support and maintain our ERP environment in the Pittsburgh area. The role focuses on ERP-related ticketing, troubleshooting, and ensuring system stability and performance.

Experience with Munis is strongly preferred, but administration experience with other ERP systems is also valued. The ideal candidate is a proactive problem-solver with strong analytical and communication skills, able to work with cross-functional teams and manage