ERP & Systems Operations Lead

MissionHires; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

MissionHires is seeking a hands-on Business Systems Manager to lead the day-to-day operation, reliability, and continuous improvement of ERP and related financial and operational systems for Mark Cuban's Cost Plus Drugs. The role will manage system configuration, upgrades, integrations, user support, and cross-functional projects while maintaining strong controls and documentation.

The ideal candidate has 6+ years of business systems experience, hands-on ERP administration, and proven ability to

Qualifications

• Bachelor's degree in Information Systems, Business, or a related field.
• 6+ years of business systems experience including leadership or project management.
• Hands-on experience configuring and administering ERP systems.
• Experience managing systems projects from requirements gathering through implementation.
• Experience managing user support, ticketing workflows, and enhancement prioritization.
• Ability to work across finance, operations, technical teams, vendors, and stakeholders.
• Strong understanding of system controls, documentation, data accuracy, and operational reliability.
• Experience supporting finance and accounting systems is preferred.
• Experience with government-compliant ERP platforms is preferred.
• Manufacturing or pharmaceutical industry experience is preferred.

Responsibilities

• Manage the day-to-day operation, administration, and performance of the ERP and related financial systems.
• Lead system configuration, enhancements, upgrades, and continuous-improvement initiatives.
• Gather business requirements and manage systems projects from intake, prioritization, and planning through delivery.
• Own support and ticketing processes, resolve user issues, and prioritize enhancement requests.
• Ensure system controls, compliance requirements, and operational standards are maintained.
• Coordinate with integration developers, business analysts, vendors, and business stakeholders on cross-system initiatives.
• Oversee integrations and data flows to maintain accuracy, reliability, and timely issue resolution.
• Maintain system documentation, develop user training, and coordinate support with system vendors.
• Supervise, coach, and develop business systems analysts.

Skills

ERP administration

Project leadership

Cross-functional collaboration

User support

Ticketing workflows

Documentation

Data accuracy

Training development

Vendor coordination

Education

Bachelor's degree in Information Systems, Business, or related field

Tools

ERP systems

Job description

MissionHires is seeking a hands-on Business Systems Manager to lead the day-to-day operation, reliability, and continuous improvement of ERP and related financial and operational systems for Mark Cuban's Cost Plus Drugs. The role will manage system configuration, upgrades, integrations, user support, and cross-functional projects while maintaining strong controls and documentation.

The ideal candidate has 6+ years of business systems experience, hands-on ERP administration, and proven ability to