ERP Support Specialist

Millerbernd Manufacturing Company

Minnesota

On-site

USD 45,000 - 54,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental & Vision insurance

HSA contributions

Life & Disability Insurance

401(k) with match

PTO & Holidays

Tuition reimbursement

EAP

Job summary

Millerbernd Manufacturing Company is seeking an ERP Support Specialist to provide day-to-day support, troubleshooting, and training for the Epicor Kinetic ERP system. This onsite role is based in Winsted, MN and offers an hourly compensation range of $32.60–$38.86.

The position collaborates with operations, manufacturing, supply chain, finance, and IT to optimize ERP usage, develop reports, and implement improvements across the business.

Qualifications

Associates or Bachelor's degree in IT/Business or related field.
2+ years of ERP or application support experience.
Epicor Kinetic ERP experience preferred.
Proficient in SQL and MS Office tools.

Responsibilities

Provide first/second-level user support for Epicor Kinetic ERP.
Troubleshoot ERP issues and document resolutions.
Develop reports and analytics to support operations.
Assist with UI/integration and workflow improvements.

Skills

User support

Troubleshooting

Business process support

Reporting & analytics

Education

Associates or Bachelor's in IT/Business

Tools

Epicor Kinetic ERP

SQL

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ERP Support Specialist

IT Full Time Office/Clerical Winsted - Main Office, Winsted, MN, US

Salary Range: $32.60 To $38.86 Hourly

Millerbernd Manufacturing, a family-owned company since 1933, is driven by our core values: respectful and humbly confident, a positive attitude and solutions-oriented, a great reputation every day, loyal and united, working together, and results-driven.

ERP Support Specialist is responsible for providing day-to-day support, troubleshooting, training, and continuous improvement for the Epicor Kinetic ERP system. This role serves as the primary support resource for ERP users across the organization and works closely with Operations, Manufacturing, Supply Chain, Sales, Finance, Engineering, and IT teams to ensure effective system utilization.

Job Title: ERP Support Specialist
Location: onsite in Winsted, MN
Salary Range: $32.60 - $38.86/hour (Non-Exempt)
In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.
Incentive bonus opportunity: Freight Train Profit Sharing - Average of +$3.50/hour based on meeting goals
Schedule: Monday - Friday Business Hours
Shift Differential: 1st shift - N/A

Key Roles and Responsibilities as an ERP Support Specialist:

User support and troubleshooting
Business Process Support
Reporting and Analytics Development
UI/Integration Support

As an ERP Support Specialist, you will:

Provide first and second-level support for Epicor Kinetic ERP users
Investigate, troubleshoot, and resolve ERP-related issues
Analyze root causes and recommend corrective actions
Escalate complex issues to internal IT resources, Epicor support, or third-party consultants as needed
Maintain support documentation and knowledge base articles
Assist users with understanding ERP functionality and best practices
Identify opportunities to improve business processes through system utilization and automation
Work with department leaders and analysts to gather reporting requirements
Support data analysis and operational decision-making
Create and maintain user guides, procedures, and training materials
Conduct ERP training sessions for new and existing employees
Support user adoption initiatives during system changes and upgrades
Promote standard business processes and ERP best practices
Gather and document business requirements for system improvements
Assist in testing new functionality, configurations, and upgrades
Participate in ERP implementation projects and continuous improvement initiatives
Support UI customizations and workflow improvements
Assist with monitoring and troubleshooting ERP integrations
Support data exchanges between the ERP and other business applications
Participate in testing integration enhancements and updates
Assist with maintaining accurate ERP data
Support data import and cleanup activities using Epicor tools such as DMT
Perform data validation and auditing as assigned

Role Qualifications as an ERP Support Specialist:

Preferred candidates will have an Associates or Bachelors degree in Information Technology, Business, Accounting or a related field
- Other combinations of formal training and experience will be considered
2+ years of ER support, business systems support or application support experience
Epicor Kinetic ERP experience
Reporting and analytical skills
BAQ development experience
SQL query fundamentals
Microsoft suite proficiency

What we offer for employment:

Comprehensive Benefits -

Medical, Dental & Vision Insurance - Two medical plan options, with company HSA contributions
Health & Flexible Spending Accounts (HSA/FSA) - For medical and dependent care expenses
Life & Disability Insurance - Company-paid basic life, AD&D, and short-/long-term disability
Voluntary Benefits - Including optional life, legal & ID protection, accident & critical illness insurance

Financial Security -

401(k) with up to 4% Match - Immediate vesting
Incentive Pay - Performance-based bonus programs depending on your role and shift
- This role is eligible for participation in the company's "Short-Term Incentive Plan (STIP)", a financial performance-based bonus program
- Payouts are determined by the company's operational results and are distributed in the first quarter of the subsequent year

Work-Life Balance -