Epicor ERP Systems Support & Training Specialist

Millerbernd; Winsted (MN); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA Contributions

Life & Disability Insurance

Voluntary Benefits

Job summary

Millerbernd Manufacturing is seeking an ERP Support Specialist to deliver day-to-day support, troubleshooting, and optimization for the Epicor Kinetic ERP system onsite in Winsted, MN. This role collaborates with Operations, Manufacturing, Supply Chain, Finance, and IT to maximize system effectiveness.

The position offers competitive hourly pay of $32.60–$38.86, plus Freight Train Profit Sharing of about $3.50/hour when goals are met.

Qualifications

• Associate or Bachelor’s degree in IT, Business, Accounting or related field.
• 2+ years of ERP support or application support experience.
• Epicor Kinetic ERP experience.
• Reporting and BAQ development experience.
• SQL query fundamentals.
• Microsoft Office proficiency.

Responsibilities

• Provide first and second-level support for Epicor Kinetic ERP users.
• Investigate, troubleshoot, and resolve ERP-related issues.
• Analyze root causes and recommend corrective actions.
• Escalate complex issues to internal IT resources, Epicor support, or third-party consultants as needed.
• Maintain support documentation and knowledge base articles.
• Assist users with understanding ERP functionality and best practices.
• Identify opportunities to improve business processes through system utilization and automation.
• Work with department leaders and analysts to gather reporting requirements.
• Support data analysis and operational decision-making.
• Create and maintain user guides, procedures, and training materials.
• Conduct ERP training sessions for new and existing employees.
• Support user adoption initiatives during system changes and upgrades.

Skills

ERP support

Epicor Kinetic

SQL

BAQ reporting

MS Office

Education

Associate or Bachelor’s degree in IT/Business

Tools

Epicor Kinetic ERP

Job description

Millerbernd Manufacturing is seeking an ERP Support Specialist to deliver day-to-day support, troubleshooting, and optimization for the Epicor Kinetic ERP system onsite in Winsted, MN. This role collaborates with Operations, Manufacturing, Supply Chain, Finance, and IT to maximize system effectiveness.

The position offers competitive hourly pay of $32.60–$38.86, plus Freight Train Profit Sharing of about $3.50/hour when goals are met.