Epicor ERP Support & Training Specialist

Millerbernd-Manufacturing-Company; Winsted (MN); On-site; USD 45,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA contributions

Life & Disability Insurance

Voluntary Benefits

401(k) with match

Short-Term Incentive Plan

PTO & Holidays

Tuition Reimbursement

EAP

Onsite Training

Uniform Subsidy

Job summary

Millerbernd Manufacturing Company is seeking an ERP Support Specialist to provide day-to-day support for the Epicor Kinetic ERP system at our Winsted, MN location. You will troubleshoot issues, develop reports, and assist with system improvements across Operations, Manufacturing, Supply Chain, Finance, and IT.

The role requires 2+ years in ERP or application support, and experience with BAQ and SQL. Compensation includes an hourly rate with potential incentive bonuses and a comprehensive

Qualifications

• 2+ years of ERP support, business systems support or application support experience.
• Epicor Kinetic ERP experience required or preferred.
• Reporting and analytical skills required.
• BAQ development experience is a plus.
• SQL query fundamentals required.
• Microsoft Office proficiency expected.

Responsibilities

• Provide first and second-level support for Epicor Kinetic ERP users.
• Investigate, troubleshoot, and resolve ERP-related issues.
• Analyze root causes and recommend corrective actions.
• Escalate complex issues to IT, Epicor support, or third-party consultants as needed.
• Maintain support documentation and knowledge base articles.
• Assist users with understanding ERP functionality and best practices.
• Identify opportunities to improve business processes through system utilization and automation.
• Support data analysis and operational decision-making.
• Create and maintain user guides, procedures, and training materials.
• Conduct ERP training sessions for new and existing employees.
• Support data exchanges between the ERP and other business applications.

Skills

ERP support

Epicor Kinetic ERP

SQL query fundamentals

BAQ development

Reporting & analytics

Microsoft Office

Education

Associate or Bachelor's degree in IT, Business, Accounting or related

Tools

Epicor Kinetic ERP tools

Job description

Millerbernd Manufacturing Company is seeking an ERP Support Specialist to provide day-to-day support for the Epicor Kinetic ERP system at our Winsted, MN location. You will troubleshoot issues, develop reports, and assist with system improvements across Operations, Manufacturing, Supply Chain, Finance, and IT.

The role requires 2+ years in ERP or application support, and experience with BAQ and SQL. Compensation includes an hourly rate with potential incentive bonuses and a comprehensive