ERP Support Analyst - Dynamics 365 BC/NAV Specialist

Tecta America Commercial Roofing; Rosemont (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Tecta America is seeking an onsite ERP Support Analyst to support Microsoft Dynamics NAV/Business Central in Rosemont, IL. You will troubleshoot NAV/BC issues, support GL, Job Costing, Payroll, and other modules, and help migrate to BC with Project Pro and Payroll NOW.

The role also involves training, documentation, data migration for acquisitions, and collaboration with IT, accounting, operations, and project management to ensure ERP reliability and continuous improvement.

Qualifications

• Background in Accounting, Business Administration, or related field; equivalent professional experience considered.
• 4+ years of hands-on experience with Microsoft Dynamics 365 Business Central, including troubleshooting and user support.
• Previous experience with Microsoft Dynamics NAV (preferably versions 3.x–2009).
• Strong working knowledge of Project Pro and Payroll NOW by Integrity Data or Serenic/Sylogist Payroll preferred.
• Practical understanding of Financial, Operational, and Job Costing modules.
• Proficiency in Object Designer and comfort working within customized NAV/BC environments.
• Excellent analytical and troubleshooting skills with a methodical, customer-focused approach.
• Strong written and verbal communication skills; able to work effectively with cross-functional teams.

Responsibilities

• Provide day-to-day end-user support across core ERP modules, including General Ledger, Job Costing, Field Service Management, Purchasing & Payables, Sales & Receivables, Inventory Management, and Payroll.
• Troubleshoot functional and technical issues in both NAV and Business Central environments.
• Support regular accounting cycles: weekly, monthly, quarterly, and year-end closing and reporting.
• Act as a subject matter expert (SME) to analyze, document, and resolve ERP issues, coordinating with business users and technical staff to identify root causes and implement solutions.
• Participate in the testing, validation, and rollout of upgrades, integrations, and software enhancements.
• Assist in training sessions and create documentation to enhance user adoption and process consistency.
• Support company growth through ERP onboarding for new acquisitions, including data migration, configuration, and end-user training.
• Collaborate with IT, accounting, operations, and project management teams to ensure system reliability and continuous improvement.

Job description

Tecta America is seeking an onsite ERP Support Analyst to support Microsoft Dynamics NAV/Business Central in Rosemont, IL. You will troubleshoot NAV/BC issues, support GL, Job Costing, Payroll, and other modules, and help migrate to BC with Project Pro and Payroll NOW.

The role also involves training, documentation, data migration for acquisitions, and collaboration with IT, accounting, operations, and project management to ensure ERP reliability and continuous improvement.