ERP Support Analyst- Microsoft Dynamics Nav/Business Central

Empire Roofing, Inc.; Rosemont (IL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Paid time off

Paid holidays

Job summary

Tecta America in Rosemont, IL is seeking an on-site ERP Support Analyst to support Microsoft Dynamics NAV/Business Central and related payroll/project modules.

You will troubleshoot, document, test upgrades, and collaborate with IT, accounting, and operations to ensure smooth ERP operations during the migration to Dynamics 365 BC with Project Pro and Payroll NOW. The role offers strong growth and a comprehensive benefits package.

Qualifications

• 4+ years of hands-on experience with Microsoft Dynamics 365 Business Central, including troubleshooting and user support.
• Experience with Microsoft Dynamics NAV (3.x–2009) preferred.
• Familiarity with Payroll and project management integrations.
• Strong analytical and documentation skills; customer-focused communication.

Responsibilities

• Provide day-to-day end-user support across ERP modules (GL, Job Costing, Purchasing, Payables, AR, Inventory, Payroll).
• Troubleshoot functional and technical issues in NAV and BC environments.
• Support regular accounting cycles and month/year-end closing.
• Act as SME to analyze, document, and resolve ERP issues with business users and IT.
• Participate in testing, validation, and rollout of upgrades and integrations.
• Assist in training sessions and create documentation to improve adoption.
• Support ERP onboarding for new acquisitions, including data migration and configuration.

Skills

ERP support

Troubleshooting

End-user training

Documentation

Cross-functional collaboration

Analytical thinking

Education

Accounting or related field

Tools

Microsoft Dynamics 365 Business Central

Microsoft Dynamics NAV

Project Pro

Payroll NOW

Job description

Description

Tecta America is the leading commercial roofing company in the U.S. and we are actively looking for great people to help build our team. Ignite your future by adding your talent and experience to Tecta’s success. With over 100 locations and more than 4,000 employees, Tecta is Roofing Redefined.

We are actively pursuing an onsite ERP Support Analyst- Microsoft Dynamics Nav/Business Central for our corporate office in Rosemont, IL

Position Summary

Tecta America is seeking a detail-oriented and self-motivated ERP Support Analyst to join our growing ERP team. This individual will play a key role in supporting our existing Microsoft Dynamics NAV environment integrated with Project Pro and Serenic/Sylogist Payroll while helping drive our migration to Microsoft Dynamics 365 Business Central with Project Pro and Integrity Data’s Payroll NOW.

Key Responsibilities

• Provide day-to-day end-user support across core ERP modules, including General Ledger, Job Costing, Field Service Management, Purchasing & Payables, Sales & Receivables, Inventory Management, and Payroll.
• Troubleshoot functional and technical issues in both NAV and Business Central environments.
• Support regular accounting cycles: weekly, monthly, quarterly, and year-end closing and reporting.
• Act as a subject matter expert (SME) to analyze, document, and resolve ERP issues, coordinating with business users and technical staff to identify root causes and implement solutions.
• Participate in the testing, validation, and rollout of upgrades, integrations, and software enhancements.
• Assist in training sessions and create documentation to enhance user adoption and process consistency.
• Support company growth through ERP onboarding for new acquisitions, including data migration, configuration, and end-user training.
• Collaborate with IT, accounting, operations, and project management teams to ensure system reliability and continuous improvement.

Qualifications

• Background in Accounting, Business Administration, or related field; equivalent professional experience considered.
• 4+ years of hands-on experience with Microsoft Dynamics 365 Business Central, including troubleshooting and user support.
• Previous experience with Microsoft Dynamics NAV (preferably versions 3.x–2009).
• Strong working knowledge of Project Pro and Payroll NOW by Integrity Data or Serenic/Sylogist Payroll preferred.
• Practical understanding of Financial, Operational, and Job Costing modules.
• Proficiency in Object Designer and comfort working within customized NAV/BC environments.
• Excellent analytical and troubleshooting skills with a methodical, customer-focused approach.
• Strong written and verbal communication skills; able to work effectively with cross-functional teams and at all organizational levels.
• Microsoft Dynamics certification(s) in NAV or Business Central is a plus.

At Tecta America, we take care of our team with a solid benefits package that works for you. This includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid holidays, and more.