BC Support Engineer

Tenth Revolution Group; Piscataway Township (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

Tenth Revolution Group is seeking a Microsoft Dynamics 365 Business Central Support Engineer to join its in-house IT team in New Jersey. You will serve as a key technical resource supporting daily ERP operations across Finance, Inventory, and Warehouse functions.

Responsibilities include troubleshooting, configuration, system optimization, user training, and driving process improvements while ensuring data integrity and system stability in a fast-paced distribution and retail environment.

Qualifications

• 3+ years of ERP support, implementation, or Dynamics BC/Nav experience.
• Experience supporting Microsoft Dynamics 365 Business Central or Dynamics NAV environments.
• Post-implementation ERP support to end users.

Responsibilities

• Serve as the primary support contact for Business Central.
• Troubleshoot finance, inventory, and order management modules.
• Configure and optimize core BC modules and permissions.
• Develop SOPs and train users on ERP processes.
• Support upgrades and cross-functional process improvements.

Skills

ERP troubleshooting

Analytical thinking

Attention to detail

Communication

Education

3+ years ERP experience

Tools

SQL / T-SQL

Microsoft SQL Server

Power BI

SharePoint

Job description

About the Company

Our client is a well-established, global organization specializing in consumer products, with a diverse portfolio spanning retail, distribution, and eCommerce. They operate in a fast-paced, technology-driven environment and are committed to leveraging Microsoft Dynamics 365 Business Central to support business growth and operational excellence.

The Opportunity

Our client is seeking a Microsoft Dynamics 365 Business Central Support Engineer to join their in-house IT team. This individual will serve as a key technical resource supporting the day-to-day operation of Microsoft Dynamics 365 Business Central while partnering closely with Accounting, Finance, Inventory, Operations, and Warehouse teams to ensure system stability, data integrity, and continuous process improvement.

This is a hands‑on role focused on ERP support, troubleshooting, optimization, user training, and improving business processes within a dynamic distribution and retail environment.

What You'll Do

System Support & Troubleshooting

• Serve as the primary point of contact for Business Central support requests
• Troubleshoot functional and operational issues across Finance, Inventory, Warehouse, Purchasing, and Order Management modules
• Diagnose root causes of ERP issues, including GL impacts, inventory discrepancies, and transaction errors
• Monitor system performance and escalating technical issues when appropriate
• Maintain data integrity and ensure accurate ERP transactions

Configuration & System Optimization

• Configure, maintain, and optimize core Business Central modules, including:
• General Ledger
• Accounts Payable & Accounts Receivable
• Sales & Purchase Order Processing
• Inventory & Warehouse Management
• Banking, Fixed Assets, Intercompany & Consolidation
• Additional responsibilities include:
• Supporting workflow improvements, testing, configuration updates, and minor system enhancements
• Managing user security roles and permissions
• Assisting with licensing reviews and identifying opportunities for system improvements

Documentation & User Training

• Develop and maintain SOPs, user guides, and technical documentation
• Train new users and provide ongoing ERP support
• Recommend workflow and reporting improvements based on business needs

Projects & Continuous Improvement

• Support ERP upgrades and enhancement initiatives
• Partner with cross-functional teams to improve processes and identify automation opportunities
• Stay current with Microsoft Dynamics 365 Business Central updates and best practices
• Help improve reporting, operational workflows, and overall system performance

What You'll Bring

Required Experience

• 3+ years of ERP support, implementation, or Microsoft Dynamics Business Central/NAV experience
• Experience supporting Microsoft Dynamics 365 Business Central or Dynamics NAV environments
• Experience providing post-implementation ERP support to end users

Technical Skills

Strong functional knowledge of:

• General Ledger
• Accounts Payable & Accounts Receivable
• Inventory & Warehouse Management
• Sales & Purchasing
• Banking & Financial Operations

Working knowledge of:

• SQL / T-SQL
• Microsoft SQL Server
• Relational databases
• Power BI or other Business Intelligence tools
• SharePoint and Microsoft technologies

Understanding of cross-functional ERP workflows and business process impacts is highly desirable.

Soft Skills

• Strong analytical and troubleshooting abilities
• Excellent attention to detail
• Effective communication and collaboration skills
• Ability to manage multiple priorities in a fast‑paced environment

Preferred Qualifications

• Microsoft Dynamics 365 Business Central certification
• Experience within retail, distribution, wholesale, eCommerce, or consumer products organizations
• Experience supporting warehouse or inventory-intensive operations

Why Join?

• Join a growing organization investing in its Microsoft technology stack
• Play a key role supporting business-critical ERP systems
• Work closely with Finance, Operations, Warehouse, and IT leadership
• Opportunity to contribute to process improvements and system enhancements
• Collaborative team environment with long‑term growth potential