ERP Specialist

Old Dominion Mechanical; Virginia (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Old Dominion Mechanical is seeking a motivated, technically inclined candidate to join the IT Department as an IT Support Specialist. The role focuses on day-to-day technology support, preparing devices for new employees, and learning core IT systems and infrastructure.

Responsibilities include setting up devices, configuring accounts, providing first-line support, asset management, and learning Active Directory, networking, and security tools.

Qualifications

• Must have a strong interest in technology and IT support.
• Good problem-solving and troubleshooting skills.
• Strong communication and customer service mindset.
• Ability to learn new systems and technologies quickly.
• Organized and detail-oriented.
• Reliable and able to manage multiple tasks effectively.

Responsibilities

• Set up and prepare computers, phones, tablets, and other devices for new employees.
• Configure user accounts, passwords, email access, and basic system permissions.
• Provide first-level technical support for hardware, software, and connectivity issues.
• Troubleshoot and resolve user issues in a timely and professional manner.
• Assist with device inventory, equipment tracking, and asset management.
• Learn and support systems including Active Directory, networking, security tools, and company applications.
• Work with the IT team to maintain system security and user access standards.
• Help document IT procedures and support processes.
• Escalate complex technical issues when needed while continuing to learn and develop technical skills.

Skills

Interest in technology

IT support

Problem-solving

Communication skills

Learning ability

Organization & detail-orientation

Reliability & multitasking

Education

High school diploma or equivalent

Tools

Windows OS

Mobile devices

Printers

Active Directory familiarity

Networking basics

Security basics

CompTIA A+ (certification)

Job description

We are looking for amotivated and technically inclined team member who is interested intransitioning into the IT Department. This is a great opportunity for someonewho enjoys technology, problem-solving, and helping others, and wants to growtheir career in IT.

The IT Support Specialistwill assist with day-to-day technology support across the company, includingpreparing devices for new employees, troubleshooting user issues, and learningcore IT systems and infrastructure.

Responsibilities

• Setup and prepare computers, phones, tablets, and other devices for newemployees
• Configureuser accounts, passwords, email access, and basic system permissions
• Providefirst-level technical support for hardware, software, and connectivityissues
• Troubleshootand resolve user issues in a timely and professional manner
• Assistwith device inventory, equipment tracking, and asset management
• Learnand support systems including Active Directory, networking, securitytools, and company applications
• Workwith the IT team to maintain system security and user access standards
• Helpdocument IT procedures and support processes
• Escalatecomplex technical issues when needed while continuing to learn and developtechnical skills

Qualifications

• Stronginterest in technology and IT support
• Goodproblem-solving and troubleshooting skills
• Strongcommunication and customer service mindset
• Abilityto learn new systems and technologies quickly
• Organizedand detail-oriented
• Reliableand able to manage multiple tasks effectively

Preferred Qualifications

• Priorexperience helping users with technical issues
• Familiaritywith Windows computers, mobile devices, printers, or office technology
• Basicunderstanding of networking, security, or Active Directory is a plus
• CompTIAA+ or similar certifications are a plus but not required

This position is intended for someone looking to builda long-term career in IT. This role provides hands-on experience with usersupport, device management, networking, security, and enterprise systems whileworking alongside the IT team.

Equal Opportunity Employer

ODM provides equalemployment opportunities to all applicants and employees. We prohibitdiscrimination and harassment of any type based on protected characteristicsunder federal, state, or local laws.

Notice to Applicants

To ensure compliance with Virginia SB 215 , ODM bases all compensation offers strictly on the job's defined requirementsand market value. ODM does not and will never ask for your current or historical compensation data. Candidates are protected from retaliation or bias should they decline to share prior wage information.