Customer Success & ERP Order Specialist

Fagron Nederland BV; Austin (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Free garage parking

Daily coffee delivery

Weekly catered lunches

401(k) plan with company matching

Medical, vision and dental

Health savings account (HSA)

Holiday/paid time off

Job summary

Fagron Nederland BV is seeking a customer service professional to provide excellent support to internal and external customers. You will handle inquiries, process orders in the ERP system, and ensure accurate customer data maintenance.

The role requires strong communication, attention to detail, and the ability to work with Sales and Operations to resolve issues, with a collaborative team environment in Austin.

Qualifications

• High school diploma or equivalent.
• 1-2 years in customer service preferred.
• Experience in medical device or pharmaceutical field preferred.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Team player.
• Problem-solver.
• Adapt quickly to new situations and able to work with minimal supervision as well as with a team.
• PC proficiency with good keyboarding skills and the ability to navigate in ERP applications.

Responsibilities

• Serve as first point of contact and respond to customer inquiries via telephone or email.
• Process orders in our ERP system.
• Ensure proper order handling and follow-up with customers.
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers.
• Verify and update customer data in our ERP system.
• Additional duties as assigned.

Skills

Communication skills

Problem solving

Detail oriented

Team player

Adaptability

ERP navigation

Keyboarding

PC proficiency

Education

High school diploma or equivalent

Experience in medical device or pharmaceutical field preferred

Job description

Fagron Nederland BV is seeking a customer service professional to provide excellent support to internal and external customers. You will handle inquiries, process orders in the ERP system, and ensure accurate customer data maintenance.

The role requires strong communication, attention to detail, and the ability to work with Sales and Operations to resolve issues, with a collaborative team environment in Austin.