Customer Success Specialist

Fagron; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Vision coverage

Dental coverage

HSA

Paid time off

Free parking

Coffee delivery

Catered lunches

Job summary

Fagron in Austin, TX, is seeking a customer service professional to deliver excellent service to internal and external customers, ensuring accurate order handling and satisfaction. You will be the first point of contact by phone or email, processing orders in our ERP system and coordinating with Sales and Operations.

The role emphasizes strong written and verbal communication, attention to detail, teamwork, and the ability to navigate ERP applications while adapting quickly to new situations.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in Customer Service recommended.
• Experience in medical device or pharmaceutical field preferred.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Team player.
• Problem-solver.
• Adapt quickly to new situations and able to work with minimal supervision as well as with a team.
• PC proficiency with good keyboarding skills and the ability to navigate ERP applications.

Responsibilities

• Serve as first point of contact and respond to customer inquiries via telephone or email.
• Process orders in our ERP system.
• Ensure proper order handling and follow-up with customers.
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers.
• Verify and update customer data in our ERP system.
• Additional duties as assigned.

Skills

Customer service

Communication

Attention to detail

Team player

Problem-solver

Adaptability

Education

High school diploma or equivalent

1-2 years in customer service

Experience in medical device/pharma field

Tools

ERP software

Job description

About the job

This position is responsible for providing excellent customer service to internal and external customers with the aim of offering correct and efficient customer service and guaranteeing customer satisfaction.

Duties & Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email
• Process orders in our ERP system
• Ensure proper order handling and follow-up with customers
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers
• Verify and update customer data in our ERP system
• Additional duties as assigned

Set yourself apart

Education/ Experience:

• High school diploma or equivalent required
• 1-2 years of experience in Customer Service preferred
• Experience in medical device or pharmaceutical field preferred
• Excellent written and verbal communication skills
• Detail-oriented
• Team Player
• Problem-solver
• Adapt quickly to new situations and able to work with minimal supervision as well as with a team
• PC proficiency with good keyboarding skills and the ability to navigate in ERP applications

What's on offer?

Fagron offers exciting opportunities for personal and professional growth. We provide an open and truly dynamic environment which supports and encourages you to develop your skills and talents.

Let's talk about our Office!

Our Austin office is located in the heart of the city in a beautiful high-rise that is very easy to access. Once you arrive at the 12th floor, you will see our bright and beautiful space with great downtown views. You will love the friendly and energetic atmosphere of our office, along with the great perks we all enjoy immensely. Things like - free garage parking in our building, daily coffee delivery, weekly catered lunches, and a refrigerator stocked with all sorts of tasty cold drinks from which to choose!

Fagron offers its associates competitive salaries and a wide range of benefits including a 401(k) plan with a generous company matching contribution; medical, vision and dental; health savings account (HSA); holiday/paid time off.

• 401(k) plan with a generous company matching contribution
• medical, vision and dental
• health savings account (HSA)
• holiday/paid time off

Equal Opportunity Employer, including Disability/Vet

Ready for the challenge?