IT Support Specialist

Urgo Medical North America LLC; Fort Worth (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Company-paid life Insurance

Disability insurance and benefits

EAP

401(k) with company match

Paid time off

Paid family leave

Job summary

Urgo Medical North America LLC is seeking an IT Support Specialist with a strong enterprise IT background. You will support SAP ERP environments, manage Active Directory and cloud services, and help automate business processes.

The role requires collaboration across regions and a focus on security and compliance. Candidates should have 3+ years in IT support, SAP experience, and proficiency with Windows Server, Azure, Office 365, Teams, SharePoint, SQL, and data platforms like Snowflake.

Qualifications

• Bachelor’s degree in IT or related field.
• 3+ years in Enterprise IT support or systems administration.
• Proficiency with SAP, Windows Server, Azure, Active Directory, and Office 365.
• Experience with SAP GRC modules and security controls.

Responsibilities

• Assist with ERP/SAP implementations, support, automation, and integration with EDI and other platforms.
• Develop and implement automated IT/business process improvements.
• Query SQL databases and support cloud data solutions.
• User provisioning and access management via AD, Azure, and M365.
• Support end-users and troubleshoot Windows 11, Teams, SharePoint, and VoIP.
• Maintain Windows Server, Active Directory, SQL Server, Power BI, and Snowflake environments.
• Provide documentation and SOPs; collaborate with Global URGO IT and partners.

Skills

SQL

SAP

Windows Server

Azure

Active Directory

Office 365

Teams

SharePoint

Power BI

Snowflake

Education

Bachelor’s degree in Information Technology or related field

Tools

SAP S/4HANA

SAP ECC

Job description

Description

Are you looking for a company where your work has meaning, where you can make a real impact and learn every day? At Urgo Medical, we believe innovation can transform lives. Our mission: to help patients heal faster and better, through cutting-edge products and innovative digital services. Some wounds are severe, can become chronic, or may become infected, causing pain and isolation.

Who is Urgo Medical?

By joining us, you will discover our mission, our foundation, our commitment to local industrialization, and the authentic energy of our teams. At Urgo Medical, we have many strengths: industrial, R&D, commercial... and all of them are essential. If you want to combine passion, impact, and innovation, this position is for you!

Position Overview

The IT Support Specialist position requires a strong technical background and hands-on experience with enterprise-level systems, including SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments. This role is crucial in supporting UMNA infrastructure, supporting users, and driving process automation initiatives.

Requirements

Duties and Responsibilities

• ERP Support: Assist with existing ERP and SAP Implementation, Support/Training, Automation, and Integration with EDI and other Business Platforms.
• Automation & Process Improvement: Develop and implement automated solutions to streamline IT/Business operations.
• Database Management: Perform SQL queries, manage databases, and support cloud data solutions.
• User Management: User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.
• IT Support & Troubleshooting: Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.
• System Administration: Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
• Collaboration Tools: Support Teams, SharePoint, VoIP, and other communication tools.
• Documentation: Maintain IT documentation and standard operating procedures.
• Grow in a Global Team: Assist Global URGO IT as needed and work within published procedures.

Competencies

• Ability to communicate effectively, both written and verbally, with customers at all organizational levels and leaders in other regions. Possesses relationship skills with third party suppliers and customers.
• Good program & project management skills with the ability to prioritize activities effectively to execute multiple projects in parallel.
• Excellent problem-solving and resolution skills.
• Scripting skills for automation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Enterprise IT support or system administration roles.
• Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
• Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
• SAP Experience Required

Proven experience with SAP ERP environments (e.g., SAP S/4HANA, SAP ECC) with focus on security and GRC.

Proven experience administering and managing SAP GRC modules (e.g., Access Control, Risk Analysis, Emergency Access Management)

Demonstrated ability to manage user access lifecycle (provisioning, deprovisioning, periodic reviews) within SAP

Experience supporting internal compliance and audits within SAP environments

Ability to partner with business and finance teams to align SAP controls with operational processes

Work Environment

• Indoors, in an office environment, with temperature control.
• No adverse environmental conditions expected.
• Up to 10% travel expected.

Physical Demands

Sedentary work. Exerting up to 30 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; the ability to operate standard office equipment and keyboards.

The above description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company-paid and voluntary life Insurance
• Company-paid disability insurance and benefits
• EAP
• 401(k) with company match
• Paid time off
• Paid family leave

Salary Description

$70,000 - $85,000 annually, bonus eligible

EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, or any other protected status except where reasonable, bona fide occupational qualification exists.

Urgo Medical North America participates in EVerify for all employees.