IT Support Specialist

Urgo Medical Canada; Fort Worth (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

EAP

401(k) with company match

Paid time off

Paid family leave

Job summary

Urgo Medical North America is seeking an IT Support Specialist to join our team in a fast-paced enterprise IT environment. You will support SAP ERP implementations, automate processes, and manage SQL databases and cloud data solutions.

Key duties include user provisioning via Active Directory, maintaining Office 365/SharePoint, and ensuring smooth operation of Windows Server, Power BI, and Snowflake environments. Travel up to 10% and a collaborative global IT team.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Enterprise IT support or system administration roles.
• Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
• Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
• SAP Experience Required. Proven experience with SAP ERP environments (e.g., SAP S/4HANA, SAP ECC).
• Proven experience administering and managing SAP GRC modules (e.g., Access Control, Risk Analysis, Emergency Access Management)

Responsibilities

• ERP Support: Assist with existing ERP and SAP Implementation, Support/Training, Automation, and Integration with EDI and other Business Platforms.
• Automation & Process Improvement: Develop and implement automated solutions to streamline IT/Business operations.
• Database Management: Perform SQL queries, manage databases, and support cloud data solutions.
• User Management: User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.
• IT Support & Troubleshooting: Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.
• System Administration: Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
• Collaboration Tools: Support Teams, SharePoint, VoIP, and other communication tools.
• Documentation: Maintain IT documentation and standard operating procedures.
• Grow in a Global Team: Assist Global URGO IT as needed and work within published procedures.

Skills

Communication skills

Problem-solving

Project management

Scripting

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

SQL

SAP

Windows Server

Azure

Active Directory

Office 365

SharePoint

Power BI

Snowflake

Job description

Who is Urgo Medical? Are you looking for a company where your work has meaning, where you can make a real impact and learn every day? At Urgo Medical, we believe innovation can transform lives. Our mission: to help patients heal faster and better, through cutting-edge products and innovative digital services. Some wounds are severe, can become chronic, or may become infected, causing pain and isolation.

Apply Job Type Full-time

Description Who is Urgo Medical? Are you looking for a company where your work has meaning, where you can make a real impact and learn every day? At Urgo Medical, we believe innovation can transform lives. Our mission: to help patients heal faster and better, through cutting-edge products and innovative digital services. Some wounds are severe, can become chronic, or may become infected, causing pain and isolation. By joining us, you will discover our mission, our foundation, our commitment to local industrialization, and the authentic energy of our teams. At Urgo Medical, we have many strengths: industrial, R&D, commercial... and all of them are essential. If you want to combine passion, impact, and innovation, this position is for you!

Position Overview The IT Support Specialist position requires a strong technical background and hands-on experience with enterprise-level systems, including SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments. This role is crucial in supporting UMNA infrastructure, supporting users, and driving process automation initiatives.

Duties and Responsibilities

• ERP Support: Assist with existing ERP and SAP Implementation, Support/Training, Automation, and Integration with EDI and other Business Platforms.
• Automation & Process Improvement: Develop and implement automated solutions to streamline IT/Business operations.
• Database Management: Perform SQL queries, manage databases, and support cloud data solutions.
• User Management: User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.
• IT Support & Troubleshooting: Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.
• System Administration: Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
• Collaboration Tools: Support Teams, SharePoint, VoIP, and other communication tools.
• Documentation: Maintain IT documentation and standard operating procedures.
• Grow in a Global Team: Assist Global URGO IT as needed and work within published procedures.

Competencies

• Ability to communicate effectively, both written and verbally, with customers at all organizational levels and leaders in other regions. Possesses relationship skills with third party suppliers and customers.
• Good program & project management skills with the ability to prioritize activities effectively to execute multiple projects in parallel.
• Excellent problem-solving and resolution skills.
• Scripting skills for automation.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Enterprise IT support or system administration roles.
• Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
• Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
• SAP Experience Required

Proven experience with SAP ERP environments (e.g., SAP S/4HANA, SAP ECC) with focus on security and GRC.

Proven experience administering and managing SAP GRC modules (e.g., Access Control, Risk Analysis, Emergency Access Management)

Demonstrated ability to manage user access lifecycle (provisioning, deprovisioning, periodic reviews) within SAP

Experience supporting internal compliance and audits within SAP environments

Ability to partner with business and finance teams to align SAP controls with operational processes

Work Environment

• Indoors, in an office environment, with temperature control.
• No adverse environmental conditions expected.
• Up to 10% travel expected.

Physical Demands Sedentary work. Exerting up to 30 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; the ability to operate standard office equipment and keyboards.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company-paid and voluntary life Insurance
• Company-paid disability insurance and benefits
• EAP
• 401(k) with company match
• Paid time off
• Paid family leave

Salary Description $70,000 - $85,000 annually, bonus eligible

EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, or any other protected status except where reasonable, bona fide occupational qualification exists. Urgo Medical North America participates in EVerify for all employees.