ERP Implementation & Training Specialist II

QT9 SOFTWARE INC; Aurora (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

QT9 Software seeks a self-motivated ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform.

This customer-facing role blends business-process analysis, manufacturing knowledge, project coordination, training, and troubleshooting across virtual and on-site engagements. The candidate will mentor Level I staff and contribute to AI-enabled process improvements.

Qualifications

• 3–5 years of experience training and implementing ERP software.
• 3–5 years of experience in manufacturing and/or supply chain management.
• Bachelor's degree in Business, Computer Science, or related field, or equivalent professional experience.

Responsibilities

• Lead ERP implementation and training engagements for new and existing customers through virtual and on-site sessions.
• Analyze customers' manufacturing, inventory, supply chain, and business processes to identify requirements and recommend best-practice workflows within QT9 ERP.
• Guide customers through the transition to QT9 ERP, driving adoption and user confidence.
• Manage and refine implementation project plans, priorities, milestones, deliverables, and expectations.
• Deliver engaging training on ERP functionality through one-on-one sessions, group training, and webinars.
• Identify product enhancements and usability improvements based on customer feedback.
• Participate in testing and validation of new product releases, document findings, and provide actionable feedback.
• Create and maintain customer-facing training resources, Help docs, User Manuals, and implementation guides.
• Use AI-enabled tools and other technologies to improve internal processes and training content.
• Collaborate with Implementation, Support, Product, and Development teams to resolve customer challenges and meet goals.
• Mentor Level I specialists with ERP, manufacturing, and project-management best practices.
• Continuously identify opportunities to improve QT9's implementation methodology and customer experience.
• Travel to customer locations as needed; company-paid travel is required for some engagements.

Skills

ERP implementation

Training delivery

Project management

Business-process analysis

Effective communication

Education

Bachelor's degree in Business/CS or related field

Tools

Microsoft Office

Microsoft Excel

Microsoft Word

Job description

QT9 Software seeks a self-motivated ERP professional to lead implementation and training engagements for new and existing customers using the QT9 ERP/MRP platform.

This customer-facing role blends business-process analysis, manufacturing knowledge, project coordination, training, and troubleshooting across virtual and on-site engagements. The candidate will mentor Level I staff and contribute to AI-enabled process improvements.