ERP Implementation & OTC Specialist (1-Year Contract)

Atrium Staffing LLC; Tampa (FL); Vor Ort; USD 36.000 - 41.000; Vollzeit

Benefits dieser Stelle

Atrium Care Package

Zusammenfassung

Atrium Staffing is seeking a detail-oriented Customer Operations Specialist – ERP Implementation for a 1-year contract in Tampa, FL. You will support the transition from Dynamics 365 BC to SAP, documenting current-state processes and assisting with data validation and testing to ensure a smooth cutover for customer orders.

The role involves SIT/UAT, test scripts, SOPs, and training materials, plus collaboration with 3PL, logistics, and IT teams.

Qualifikationen

• 2–4 years in Customer Operations, Order Management, Supply Chain, ERP Support, or Business Systems.
• Experience with OTC processes: sales orders, master data, pricing, invoicing.
• Hands-on ERP migrations, system implementations, or process-improvement initiatives.
• Experience with testing (UAT/SIT), test script execution, data validation, or defect tracking.
• Intermediate to advanced Excel skills and comfort with operational data sets.
• Excellent organizational, documentation, troubleshooting, and cross-functional communication skills.

Aufgaben

• Support OTC through all phases of the ERP transition; document current-state processes and review future-state SAP workflows focusing on OTC.
• Participate in SIT and UAT; create and execute test scripts for customer master data, pricing, orders, shipping, EDI, and invoicing.
• Assist with mapping, cleansing, and validating customer master data, pricing structures, payment terms, and shipping requirements prior to cutover.
• Support OTC lifecycle activities with 3PL, logistics, and technical teams to ensure smooth order processing for major retail and e-commerce partners.
• Assist in cutover preparation, validate open orders, provide post-go-live support, and track/resolve post-go-live issues.
• Develop SOPs, process maps, and training aids to support user adoption across the Customer Operations team.

Kenntnisse

OTC processes

ERP migrations

UAT/SIT testing

Excel skills

Data validation

Documentation

Ausbildung

High school diploma or GED

Bachelor’s degree in Business or related field

Tools

SAP S/4HANA

Microsoft Dynamics 365

Jobbeschreibung

Atrium Staffing is seeking a detail-oriented Customer Operations Specialist – ERP Implementation for a 1-year contract in Tampa, FL. You will support the transition from Dynamics 365 BC to SAP, documenting current-state processes and assisting with data validation and testing to ensure a smooth cutover for customer orders.

The role involves SIT/UAT, test scripts, SOPs, and training materials, plus collaboration with 3PL, logistics, and IT teams.