ERP & Financial Systems Support Technician

KBR

United States

Remote

USD 75,000 - 105,000

Full time

14 days+

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Job summary

KBR is seeking an Enterprise Application Support Technician to join our Corporate Enterprise Systems Team to provide front-line support for Deltek Costpoint, RFgen, Bloomberg Tax, and related applications in a governed environment.

You will manage the support queue, conduct troubleshooting, and work with architecture teams on upgrades and data integration. This role offers growth into Enterprise Application Administration or System Architecture within a global company.

Qualifications

BA/BS or working towards a degree in Computer Science, Information Systems, Information Technology, or equivalent technical experience.
2+ years of experience in IT support, application administration, or a related highly-technical support role.
Foundational understanding of data structures, basic SQL querying, or API/interface concepts.
Experience supporting enterprise-grade applications, ERP systems (Deltek Costpoint highly preferred), or complex financial / ERP software.
Strong technical communication skills, capable of translating end-user symptoms into precise diagnostic data for senior engineering teams.

Responsibilities

Serve as the primary technical support contact and ticket queue manager for the EST - Technical team, overseeing tier-2/tier-3 escalations for Costpoint, RFgen, Bloomberg Tax, and related applications.
Investigate, troubleshoot, and resolve application-level issues, security/access requests, and routine system errors.
Perform root cause analysis on operational problems, effectively isolating issues between network, database, and application layers before escalating to senior engineering teams.
Monitor interface health, scheduled system jobs, and automated data pipelines to proactively identify failures.
Assist the architecture and administration teams with enterprise application upgrades, SaaS readiness initiatives, and system release management.
Execute and validate system testing routines during mandated quarterly ERP upgrades and configuration changes.
Partner with developers and infrastructure teams to support the deployment of technology-driven solutions, custom integrations, and workflow automations.
Maintain and update operational runbooks, system configurations, troubleshooting guides, and user access provisioning documentation.
Ensure all access and system modifications comply with strict organizational security standards, audit controls, and compliance boundaries.
Actively train in advanced system administration (server lifecycle, infrastructure scaling) or solution architecture (API integration, data parsing, custom development) to support team redundancy and career progression.