ERP & Financial Systems Support Specialist

City of San Antonio; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of San Antonio is seeking a Technical Support Specialist to provide first-level support for internal and external users, including training and guidance on software and IT processes. The role is based at City Tower, San Antonio, with standard 7:45 a.m. – 4:30 p.m. hours, Monday through Friday.

You will track incidents, assist with problem resolution, and act as a liaison between ITSD and customers while developing reports and training materials to improve service delivery.

Qualifications

• Associate's degree from an accredited college.
• Two years of service desk experience or related work experience.
• Knowledge of SAP or ERP systems.
• Experience with Excel.

Responsibilities

• Provide first-level support to internal and external users via phone, email or in person.
• Monitor and follow up on issues; track resolutions and communicate results.
• Serve as liaison between ITSD and users to resolve issues.
• Prepare and maintain trouble ticket logs, training manuals and reports.
• Coordinate customer satisfaction surveys and report results.
• Analyze departmental needs and recommend system changes.
• Participate in system analysis, design, validation and testing.
• Assist with developing standardized management reports.
• Transfer knowledge through formal and informal training.
• Perform related duties as required.

Skills

Customer support

Help desk

IT support

Communication

Phone support

Training

Education

Associate's Degree

Tools

SAP

ERP systems

Excel

Job description

The City of San Antonio is seeking a Technical Support Specialist to provide first-level support for internal and external users, including training and guidance on software and IT processes. The role is based at City Tower, San Antonio, with standard 7:45 a.m. – 4:30 p.m. hours, Monday through Friday.

You will track incidents, assist with problem resolution, and act as a liaison between ITSD and customers while developing reports and training materials to improve service delivery.