ERP Finance Support & Training Specialist

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

The City of San Antonio is seeking a proactive IT Help Desk Associate to provide first-level support for software, hardware, and business processes. You will communicate with users by phone, email, and in person, and help resolve issues efficiently from our office at City Tower, San Antonio.

Ideal candidates have an Associate's Degree and two years of service desk experience, with knowledge of SAP/ERP systems and Excel. This role operates Monday to Friday, 7:45 a.m. to 4:30 p.m., in-office.

Qualifications

• Associate's Degree from an accredited college or university.
• Two (2) years of service desk experience or a related work experience.

Responsibilities

• Provides first-level support to internal and external customers to include a full range of assistance to system users. Responds to questions relating to software, hardware, system and business process issues.
• Monitors ongoing issues relating to departmental systems; follows up with customers to ensure issue resolution. Proactively tracks and identifies issues affecting customers; helps develop solutions and communicates results.
• Serves as a liaison between ITSD and users to resolve issues.
• Prepares and maintains trouble ticket logs, division records, training manuals, reports and correspondence relating to departmental systems.
• Coordinates customer service satisfaction surveys and communicates results to management.
• Transfers knowledge to customers and colleagues. Provides formal and informal training to internal and external customers.

Skills

Customer service

Problem solving

Communication

Education

Associate's Degree

Tools

SAP

ERP

Excel

Job description

The City of San Antonio is seeking a proactive IT Help Desk Associate to provide first-level support for software, hardware, and business processes. You will communicate with users by phone, email, and in person, and help resolve issues efficiently from our office at City Tower, San Antonio.

Ideal candidates have an Associate's Degree and two years of service desk experience, with knowledge of SAP/ERP systems and Excel. This role operates Monday to Friday, 7:45 a.m. to 4:30 p.m., in-office.