ERP (Epicor) Technical Operations Manager

NPAworldwide; City of Syracuse (NY); On-site; USD 140,000 - 165,000; Full time

Job summary

NPAworldwide in Syracuse, NY seeks an ERP Technical Operations Manager to lead ERP and business systems initiatives in a hands-on leadership capacity. You will drive configuration, troubleshooting, reporting, and system optimization across manufacturing operations and finance functions.

Collaborate with operations, supply chain, engineering, and production leaders to improve processes, data accuracy, and workflow efficiency while evaluating new ERP options and leading upgrades across business

Qualifications

• Bachelor's degree in Information Technology or related field.
• 8+ years of progressive IT/ERP leadership experience.
• Hands-on ERP configuration, administration, troubleshooting, and reporting.
• Experience supporting manufacturing operations and processes.
• Experience evaluating ERP systems and vendor partnerships.

Responsibilities

• Own the ERP and business systems strategy, roadmap, support priorities and continuous improvement initiatives.
• Serve as the primary internal SME for the ERP environment.
• Maintain hands-on ERP configuration, administration, troubleshooting, reporting, and optimization.
• Evaluate ERP functionality and business requirements for improvements and efficiencies.
• Research and evaluate alternative ERP systems and solutions when appropriate.
• Implement ERP enhancements, integrations, reports, dashboards, and system customizations for manufacturing, inventory, purchasing, finance, and operations.

Skills

ERP expertise

ERP configuration

Troubleshooting

Manufacturing workflows

Vendor liaison

Education

Bachelor's degree in IT or related field

Tools

Epicor ERP

Job description

Job Description

About the Role

A well-established manufacturing organization in the Syracuse area is seeking a ERP Technical Operations Manager to lead its ERP and business systems initiatives.

This is a hands-on leadership opportunity for an experienced technology professional with strong technical ERP expertise and a practical understanding of manufacturing operations. The Director will take an active role in ERP administration, configuration, troubleshooting, improvements, and evaluation of potential ERP solutions.

The ideal candidate is a decisive, results-oriented problem solver who can identify obstacles, work through roadblocks, and drive technology initiatives through completion. This individual will partner with leadership across operations, finance, supply chain, engineering, and production to improve processes, reporting, workflows, system utilization, and data accuracy.

Key Responsibilities

• Take ownership of the ERP and business systems strategy, roadmap, support priorities, and continuous improvement initiatives.
• Serve as the primary internal subject matter expert for the organizations ERP environment.
• Maintain a hands-on role in ERP configuration, administration, troubleshooting, reporting, system support, and ongoing optimization.
• Evaluate ERP functionality and business requirements to identify opportunities for system improvements and process efficiencies.
• Research and evaluate alternative ERP systems and solutions when appropriate, including comparing functionality, capabilities, and fit with business requirements.
• Implement ERP enhancements, integrations, reports, dashboards, and system customizations supporting manufacturing, inventory, purchasing, finance, and operational decision-making.
• Lead ERP upgrades, testing, documentation, training, and data-quality initiatives.
• Identify project obstacles and drive solutions to keep technology initiatives and deliverables moving forward.
• Work across departments to establish priorities, resolve issues, remove roadblocks, and ensure projects are completed successfully.
• Promote consistent ERP usage and accurate, reliable data across business functions.
• Partner with department leaders to streamline workflows, reduce manual processes, improve reporting, and increase operational efficiency through technology.
• Coordinate with ERP vendors and third-party consultants to resolve technical issues and deliver system improvements.

Qualifications

Education

• Bachelors degree in Information Technology or a related field required.

Experience

• 8+ years of progressive experience in IT, ERP, or business systems leadership.
• Hands-on, technical experience working with ERP systems, including configuration, administration, troubleshooting, reporting, and system support.
• Experience supporting manufacturing operations and understanding manufacturing-related business processes.
• Demonstrated experience evaluating ERP systems or alternative ERP solutions based on organizational requirements.
• Experience taking ownership of technology initiatives and driving projects through obstacles to successful completion.
• Experience working directly with ERP vendors and third-party consultants.
• Experience with manufacturing workflows is strongly preferred.

Technical Skills

• Strong hands-on ERP expertise.
• ERP configuration, administration, reporting, troubleshooting, and support.
• Experience with manufacturing, inventory, purchasing, scheduling, engineering, and financial workflows.
• Experience evaluating ERP platforms and assessing system capabilities against business requirements.
• Epicor ERP experience preferred.
• Cybersecurity and IT governance.

Certifications

• No specific certifications were identified as required for this position.

Soft Skills

• Results-oriented and highly accountable.
• Strong problem-solving and decision-making abilities.
• Ability to identify and overcome project roadblocks.
• Strong communication and collaboration skills.
• Ability to work effectively with leaders and users across multiple business functions.
• Ability to translate business requirements into practical technology solutions.
• Comfortable taking ownership of projects and driving them through completion.
• Ability to manage competing priorities and varying workloads.
• Ability to work independently while providing effective leadership.

Why Is This a Great Opportunity

Why Join Us?

• Take ownership of ERP and business systems within an established manufacturing environment.
• Work in a hands-on role where your technical ERP expertise can directly influence business operations.
• Have an opportunity to evaluate and improve the organizations ERP technology strategy.
• Make a direct impact on business processes, reporting, data quality, and operational efficiency.
• Work across manufacturing, finance, supply chain, engineering, and production.
• Gain broad exposure to ERP and business systems.
• Lead meaningful technology improvements with significant organizational impact.

Salary Type : Annual Salary

Salary Min : $ 140000

Salary Max : $ 165000

Currency Type : USD