ERP CoE & Enterprise Applications Analyst

Dwyer Instruments, PTY; Michigan City (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Dwyer Instruments is seeking a Business Analyst – Enterprise Applications to partner with IT, business stakeholders, and external partners. You will drive standardization of enterprise application support, manage ERP governance, and oversee service desk triage and incident coordination.

Responsibilities include gathering requirements, supporting ERP projects, UAT coordination, and maintaining knowledge bases while pushing continuous improvement across ERP modernization efforts.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience.
• 5+ years of Business Analysis, Enterprise Applications, or Application Support experience.
• Experience supporting ERP or enterprise applications.
• Experience with Service Desk/ticketing systems.
• Strong analytical, communication, and organizational skills.

Responsibilities

• Gather, analyze, document, and validate business requirements.
• Develop business process maps, workflows, and functional specs.
• Coordinate UAT, implementations, upgrades, and deployments.
• Oversee Service Desk triage and incident prioritization.
• Promote standardized business processes and ERP governance.
• Coordinate application support with vendors and technical teams.
• Monitor SLAs and drive continuous improvement metrics.

Skills

Analytical skills

Communication skills

Organizational skills

Education

Bachelor's degree in Business / IT / CS

Tools

SQL

Reporting

Job description

Dwyer Instruments is seeking a Business Analyst – Enterprise Applications to partner with IT, business stakeholders, and external partners. You will drive standardization of enterprise application support, manage ERP governance, and oversee service desk triage and incident coordination.

Responsibilities include gathering requirements, supporting ERP projects, UAT coordination, and maintaining knowledge bases while pushing continuous improvement across ERP modernization efforts.