ERP & Business Systems Support Specialist

Mum Industries Inc; Mentor (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

MUM Industries, Inc. is seeking an Information Systems Support Specialist to serve as a bridge between technology and operations. You will support ERP and key business applications, troubleshoot issues, and help optimize workflows across departments.

You will analyze processes for improvements, assist with automation initiatives, and create user guides to drive system adoption and training. Collaboration with vendors and internal teams is key.

Qualifications

• 2+ years of experience supporting ERP systems, business applications, or enterprise software.
• Strong analytical, troubleshooting, and problem-solving skills.
• Relational databases and SQL knowledge; familiarity with Microsoft 365 apps.

Responsibilities

• Provide day-to-day ERP and business application support.
• Troubleshoot system issues and assist users with functionality.
• Analyze processes and identify opportunities for automation and improvements.
• Collaborate with vendors and internal stakeholders on system issues.
• Support testing, upgrades, implementations, and documentation.

Skills

Analytical skills

Troubleshooting

Communication

Organizational skills

Education

Bachelor's degree in IS/IT/CS/Business Admin

Tools

SQL

Microsoft 365

Power Platform

SharePoint

Teams

Job description

MUM Industries, Inc. is seeking an Information Systems Support Specialist to serve as a bridge between technology and operations. You will support ERP and key business applications, troubleshoot issues, and help optimize workflows across departments.

You will analyze processes for improvements, assist with automation initiatives, and create user guides to drive system adoption and training. Collaboration with vendors and internal teams is key.