IT Lead: ERP & Business Systems Champion

MUM Industries, Inc.; Mentor (OH); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition reimbursement

401K match

Job summary

MUM Industries, Inc. in Mentor, Ohio, seeks an experienced Information Systems Support Specialist to maintain and enhance ERP and business applications. You will troubleshoot system issues, support users, and collaborate across departments to improve processes and training.

Key responsibilities include collaborating with vendors, testing upgrades, and documenting configurations while promoting best practices. A BS in IS/IT/CS or related field or equivalent experience is required.

Qualifications

• 2+ years of experience supporting ERP systems, business applications, or enterprise software.
• Strong analytical, troubleshooting, and problem-solving skills.
• Working knowledge of relational databases and SQL.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Provide day-to-day support for ERP systems and business applications.
• Troubleshoot and resolve application, workflow, data, and user issues.
• Assist users with system functionality, best practices, and business process questions.
• Coordinate with software vendors and internal stakeholders to investigate and resolve system issues.
• Participate in system testing, upgrades, implementations, and enhancements.
• Maintain system documentation and application configurations as required.

Skills

ERP support

SQL

MS 365

Communication

Troubleshooting

Process analysis

Education

Bachelor's degree in Information Systems/IT/CS/Business Admin or equivalent

Tools

Power Platform

SharePoint

Teams

Job description

MUM Industries, Inc. in Mentor, Ohio, seeks an experienced Information Systems Support Specialist to maintain and enhance ERP and business applications. You will troubleshoot system issues, support users, and collaborate across departments to improve processes and training.

Key responsibilities include collaborating with vendors, testing upgrades, and documenting configurations while promoting best practices. A BS in IS/IT/CS or related field or equivalent experience is required.