ERP Business Systems Analyst

State of Connecticut - Office of the State Comptroller; Hartford (CT); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthy work-life balance

Professional growth opportunities

Job summary

The Office of the State Comptroller (OSC) in Hartford, CT is seeking an ERP Business Systems Analyst for the Core-CT Help Desk and Training Team. The role focuses on testing, issue resolution, and delivering software training using Adobe Captivate.

The position emphasizes collaboration with module leads and analysts to support ERP modules, publish communications, and participate in system upgrades and data activities within the Core-CT ERP environment.

Qualifications

• Six (6) years of professional experience as a business analyst within ERP, HCM, or financial systems.
• Ability to map business processes and translate requirements into ERP solutions.
• Strong analytical and problem-solving skills, with experience in training and report development.

Responsibilities

• Provide support to users within ERP modules and respond via ticket systems.
• Assist in testing, troubleshooting, and upgrading ERP systems.
• Develop and deliver training materials and modules for Core-CT ERP users.
• Collaborate with IT staff to implement system modifications and data loads.

Skills

ERP systems

SQL

data analysis

training

communication

Tools

PeopleSoft

Job description

Introduction

The State of Connecticut, Office of the State Comptroller (OSC) is currently seeking dynamic, passionate individuals eager to contribute their expertise within the Core-CT Service Delivery section as an ERP Business Systems Analyst on the Help Desk and Training Team. Join our team and embark on a rewarding career that offers growth, superlative benefits, and a culture that encourages work/life balance.

WHAT WE CAN OFFER YOU:

• Visit our new State Employee Benefits Overview page
• Professional growth and development opportunities
• A healthy work/life balance to all employees!

POSITION HIGHLIGHTS:

• Full-Time, 40 hours per week
• Monday through Friday
• Location: Hartford, CT 06106

DISCOVER THE OPPORTUNITY TO:

• Work with Module Leads, Specialists and Analysts to assist with testing and resolving issues;
• Send out Core-CT Daily mail communications;
• Record, modify and publish eLearning modules using Adobe Captivate software;
• Deliver and/or assist with software training delivery;
• Participate in system activities as needed.

ABOUT US

The Office of the State Comptroller (OSC) is an agency whose mission is to provide accounting and financial services, administer employee and retiree benefits, develop accounting policy and exercise accounting oversight, and prepare financial reports for the state, federal and municipal governments, and the public. We are located in the State Office Building at 165 Capitol Avenue, Hartford, CT. This state-of-the-art building offers free garage parking, an on-site cafeteria, and ergonomic workspaces.

Eligibility and Application Requirements

In order to be considered for this job opening, you must be a current State of CT employee, who has worked for the state for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. To comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting period. Requests should be made to [e-mail].

CONNECT WITH US

Due to the large number of applications received, the State of Connecticut cannot confirm receipt or status during recruitment. Updates will be available through your JobAps portal account. If you have any questions on this recruitment, please contact Brigitta Rainey at [e-mail] or 860-702-3323.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Administrative Services, Office of the State Comptroller or Teachers' Retirement Board this class is accountable for independently performing a full range of tasks in support of statewide Core-CT Enterprise Resource Planning (ERP) module(s) and/or function(s).

EXAMPLES OF DUTIES

• Provides support to
• users within assigned module(s) and/or function(s);
• Provides customer
• support through ticket system or other communication;
• Troubleshoots and
• resolves routine problems and system issues;
• Assists in diagnosis and
• resolution of common application problems;
• Assists with business
• process mapping and business requirement gathering;
• Collaborates with
• information technology staff concerning technical programming requirements;
• Assists with
• implementation of system upgrades and modifications and loads data into test
• environment;
• Tests and performs
• troubleshooting analysis;
• Participates in data
• clean-up and conversion activities;
• Conveys technical
• information to agency user and promotes understanding of relevant issues;
• Develops or assists in
• development of reports specific to assigned modules utilizing ERP system;
• Tests and troubleshoots
• data produced from reports ensuring integrity of data and results;
• Assists with
• identification, development and execution of training related to ERP system and
• assigned module(s) and/or function(s);
• Participates in module
• team meetings;
• May develop functional
• procedures and documentation;
• May make presentations;
• Performs related duties
• as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of
• and ability to map
• business processes;
• and ability to utilize
• programming logic, validation testing, script writing, SQL and other
• troubleshooting software;
• PeopleSoft and/or an ERP
• (system) module(s) and/or function(s);
• principles and practices
• of public administration, related to financial management, human capital management, case management, security, and/or reporting;
• ERP system integration;
• Skills
• interpersonal skills;
• oral and written communication
• skills;
• analytical and problem
• solving skills;
• Ability to
• prepare and analyze documentation and reports;
• utilize ERP systems;
• understand how an application does or does not support the state’s business process;
• train and make presentations;
• gather technical
• information and effectively communicate to the appropriate source.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Six (6) years of professional experience as a business analyst operating within enterprise resource planning (ERP), human capital management (HCM), or financial systems.

NOTE: Business analyst is defined as serving as a liaison between business units, technology and support teams interpreting the business needs of an organization and translating into application and operational requirements.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in
• business administration, accounting, finance, public administration, human resources, information technology, information systems or a
• closely related field may be substituted for the General Experience on the
• basis of fifteen (15) semester hours equalling one-half (1/2) year of experience
• to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in
• public administration, business administration, human resources, information technology, information systems or accounting may be substituted
• for one (1) year of the General Experience.
• For state employees one
• (1) year as