ERP Business Systems Analyst

Axiom; Georgetown (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Axiom is seeking an Analyst, IT Operations based in Texas to manage operational processes and ensure IT services and infrastructure meet business needs. You will monitor Hybrid Cloud IT infrastructure, participate in patch management and disaster recovery planning, and automate manual IT operations where applicable.

Day-to-day responsibilities include proactive monitoring, backup policy enforcement, stakeholder communication, and system improvements.

Qualifications

• Bachelor’s degree or equivalent experience and training.
• 6-7 years of related IT operations experience.
• Transparent, clear expectation setting and mature PM.
• Strong customer and cross-team collaboration skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Prepare standard operating procedures for day-to-day maintenance.
• Proactively monitor enterprise systems for sizing and performance.
• Ensure proper backups and retention policies to minimize data loss.
• Maintain clear communication with customers and cross-functional teams.
• Propose software/hardware updates to improve performance and reliability.
• Manage budgets, schedules, plans and performance requirements.
• Ensure systems are scalable, usable, and available with SLAs.
• Design, code, and test new IT projects and system enhancements.
• Install, configure, administer, and maintain business systems and hardware.
• Gather requirements and coordinate system implementations with teams.
• Troubleshoot issues and resolve user problems promptly.
• Perform change management and publish performance metrics.
• Ensure data security and compliance across Hybrid Cloud environments.

Skills

IT Operations

Monitoring

Automation scripting

Incident response

Change management

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Incident tracking system

Backup/DR planning

Monitoring tools

Job description

Axiom builds the digital and electrical infrastructure powering the AI era. We design, build and deploy integrated power, thermal and compute solutions that help data centers, utilities and innovators scale faster, operate more efficiently and meet growing demand.

Built on decades of manufacturing expertise, global operations and a proven ability to deliver complex systems at scale, Axiom combines innovation with real-world execution. We're helping close the gap between what the future demands and what the world can deliver.

At Axiom, you'll take on meaningful challenges, be trusted with real responsibility, and work alongside people who value candor, collaboration, and continuous learning.

The “Analyst, IT Operations” will be based in ………, reporting to ……. In this role, you will be In-charge of performing operational processes and procedures to ensure all IT services, systems, and infrastructure meet business needs.

Day-to-day operational hold up and service delivery of the Hybrid Cloud IT infrastructure by monitoring and acknowledging to IT Infrastructure incidents through the incident tracking system. Proactively monitor systems for availability, capacity, and performance. Participate in the Patch management process, IT Business Continuity and Disaster recovery planning and testing. Computer programming to automate manual IT Ops wherever applicable.

Responsibilities

• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Proactive monitoring of enterprise systems to ensure they are adequately sized to meet the dynamic requirements from the business solutions.
• Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Propose system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Stablish and assure adherence to budgets, schedules, work plans and performance requirements.
• Ensure that business application(s) are performing, scalable, usable, and available by defining help and monitoring processes, defining, and driving SLAs (Service Level Agreement), conducting system tests.
• Research, design, code, and test new systems and system enhancements in line with the deliverables of the IT projects.
• Install, configure, administer, and maintain business application systems and associated hardware, in accordance with technical specifications to ensure systems function reliably.
• Working with various team to effectively gather their requirements and allow you to prepare detailed program specifications and then coordinate system implementation.
• Communicate with system users, vendor hold up and investigate, trouble-shoot, and resolve system problems so that user problems are resolved quickly and satisfactorily.
• Perform and track change management and publish performance metrics. of these teams.
• Ensure the integrity and security of enterprise data on systems across Hybrid Cloud environments in accordance with business needs and industry best-practices regarding privacy, security and regulatory compliance.

Qualifications

• Typically requires a Bachelor’s degree or equivalent experience and training.
• Ideally requires a minimum of 6-7 years of related experience.
• Transparent, setting expectations clear, matured Project Management.
• Relationship with customers, other teams and can lead small groups.
• Collaboration skills and passion for technical challenges and operations support.
• Different IT Analyst position may require different knowledge of application, skillset, or tool. Having ability to learn and adopt with fast execution, solve problem through applying best-in-class tools and methodology, and ability to drive and work as a team for success should be considered as general requirement.

Axiom is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Axiom, you must complete the application process first).