ERP & Business Process Specialist

Briess Industries; Chilton (WI); On-site; USD 80,000 - 120,000; Full time

Job summary

Briess Industries in Chilton, WI is seeking an ERP & Business Process Specialist to support the IT and ERP Senior Manager with Dynamics 365 Business Central and Aptean Food & Beverage. You will be the daily contact for ERP issues across Purchasing, Sales, Production, Quality, Planning and Finance, helping design improved processes and implementing them in the ERP with strong data governance.

The role involves documenting current state, enabling automation via Power Platform, and

Qualifications

• Degree in Information Technology, MIS, Business, Accounting, Supply Chain or related field.
• Strong proficiency with business systems and Microsoft applications.
• Analytical, critical thinking and problem-solving skills.
• Effective communication and interpersonal skills, able to translate technical concepts for non-technical users.
• Strong organizational and project management skills.
• Working knowledge of SQL, relational databases and data modeling.
• Experience with a manufacturing ERP, ideally Dynamics 365 Business Central in a food/process environment.
• Experience with Power BI, Power Automate, Power Apps and DAX preferred.
• Experience documenting and improving business processes including SOPs and process maps.
• Experience leading training and change management across departments.

Responsibilities

• Learn existing functionality across ERP modules with emphasis on operations.
• Evaluate new functionality and propose process improvements based on value, effort, and control impact.
• Document Briess business processes and design improved workflows integrated in the ERP.
• Lead requirements sessions and manage testing, defect tracking and user acceptance.
• Support user setup, licensing, and permissions; respond to daily questions to minimize disruptions.
• Assist with scoping, testing, deployment and maintenance of configurations and extensions.
• Design and enforce controls via the ERP, enhance master data governance and reporting.
• Coordinate monthly SaaS upgrade activities, testing and training for new features.
• Create and maintain user documentation and SOPs; ensure knowledge is shared across teams.
• Support APIs and integrations across Business Central, CRM, TMS, EAM and Power Platform.

Skills

ERP systems

Microsoft applications

Analytical thinking

Problem solving

Communication

Project management

Process mapping

Training & change management

Data validation

Education

Degree in IT / MIS / Business / Accounting / Supply Chain or equivalent

Tools

Microsoft Dynamics 365 Business Central

Aptean Food & Beverage

Power BI

Dataverse / Power Platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ERP & Business Process Specialist

Full-time Regular Chilton, WI, US

JOB SUMMARY:

The ERP & Business Process Specialist supports the IT and ERP Senior Manager in the support, enhancement and upgrade of Briess’s core business systems, with primary responsibility for Microsoft Dynamics 365 Business Central and Aptean Food & Beverage. This role is the day-to-day point of contact for ERP issues and requests across Purchasing, Sales, Production, Quality, Planning, Logistics, Finance and Inventory Control. Beyond system support, the role is expected to document how work is performed today, design improved processes with the business owner, and implement those improvements in the system so the process, the controls and the data all live inside the ERP rather than in spreadsheets and manual workarounds. The role also supports integrations with CRM, Transportation Management (TMS), Enterprise Asset Management (EAM), Power Platform and approved reporting and automation tools, and executes the approved IT project portfolio priorities.

This role will be located at our Chilton WI location.

TYPICAL JOB DUTIES:

CONTINUOUS LEARNING & IMPROVEMENT

• Learn existing functionality across all ERP modules, with emphasis on operations.
• Evaluate new and existing functionality and recommend process improvements based on business value, effort, control impact and user adoption. Learn Business Central database architecture and relational table structures.
• Gain sufficient understanding of Briess business processes, manufacturing environments and food specific requirements.
• Identify and quantify opportunities where business applications can reduce manual effort, improve data accuracy, strengthen controls and shorten cycle times.

SUPPORT

• Manage new user setup, licensing and permissions.
• Respond quickly to daily user questions and issues to minimize workflow disruptions.
• Research, troubleshoot, test and implement solutions to issues.
• Monitor system performance and external integrations.
• Escalate issues to the IT and ERP Senior Manager and to Aptean or other support partners and manage support tickets through to resolution.
• Maintain user access, roles and permissions in line with segregation of duties and approval authority requirements, and support periodic access reviews.

IMPLEMENTATION

• Facilitate requirements sessions with stakeholders and document current state processes, future state processes, business owner, control points and measurable success criteria before build begins. Build and execute documented test plans, track defects, coordinate user acceptance testing and obtain business owner sign-off prior to deployment. Lead training and change management sessions to facilitate successful user adoption.
• Assist with the scoping, testing, deployment and maintenance of configurations, extensions and customizations, favoring standard functionality wherever practical to limit upgrade risk and long-term cost.
• Confirm and report the realized benefit of each implemented change against the success criteria agreed at the start of the project.

PROCESS IMPROVEMENT & INTERNAL CONTROLS

• Partner with Finance and Operations to move manual, spreadsheet based and paper-based processes into the ERP or an approved Microsoft 365 workflow, including accounts payable, expense, purchasing and capital request processes.
• Design processes so that approval thresholds, routing and audit trails are enforced by the system rather than by manual follow up.
• Support master data governance for items, vendors, customers, BOMs and costing data, including standards, ownership and periodic review.
• Support internal and external audit requests by producing system evidence such as approval history, access records and configuration documentation.

UPGRADE MANAGEMENT

• Support monthly SaaS upgrade cycles with research and testing of new features.
• Monitor and manage extension versions and release notes.
• Perform extensive regression testing on existing processes, security, customizations and external integrations to minimize upgrade disruptions.
• Prepare and train end users for new feature releases.

DOCUMENTATION

• Create and maintain user documentation, process maps, configuration records, data definitions SOP’s where needed for new functionality, critical processes, controls and training.
• Maintain a current record of system configuration decisions, customizations and integrations so knowledge is not concentrated in a single individual.

DATA & INTEGRATION SUPPORT

• Support the design, testing, monitoring and documentation of APIs and integrations across Business Central, CRM, TMS, EAM, Power Platform and approved reporting tools. Monitor Power Platform Dataflows, schedules refreshes, and integration exceptions, investigate failure and drive timely resolutions for business-critical reporting and workflows.

EXTERNAL APPLICATION SUPPORT

• Gain understanding of integrated systems: CRM, Enterprise Asset Management and Transportation Management.
• Support users with high-level issues and manage support requests and tickets with external partners.
• Assist with customizations and enhancements of these systems.

REQUIREMENTS:

• Degree in Information Technology, Management Information Systems, Business, Accounting, Supply Chain or a related field, or an equivalent combination of education and relevant ERP experience.
• Strong proficiency with business systems and Microsoft applications.
• Analytical, critical thinking and problem-solving skills.
• Effective communication and interpersonal skills, and the ability to translate technical concepts into non-technical terms.
• Strong organizational and project management skills.
• Working knowledge of SQL, relational database concepts and data modeling, with the ability to validate and reconcile data across systems.
• Experience with a manufacturing ERP is strongly preferred, ideally Microsoft Dynamics 365 Business Central in a food or process manufacturing environment.
• Experience with Power BI, Power Automate, Power Apps, Dataverse, Fabric and DAX is preferred.
• Demonstrated experience documenting and improving business processes, including process mapping and writing SOPs.
• Experience leading training and change management for system or process changes across multiple departments