ERP Business Analyst II

Johns Hopkins University; Baltimore (MD); Remote; USD 53,000 - 95,000; Full time

Job summary

A leading university is seeking an ERP Business Analyst II to support platform modules and maintain system configurations. The role involves troubleshooting, testing, and enhancing functionalities while ensuring effective problem resolution. Ideal candidates will have a Bachelor's degree and experience in complex systems, particularly in higher education or healthcare settings.

Qualifications

• One year of related experience.
• Experience with JHU/JHHS business practices preferred.
• 3+ years in complex system environments preferred.

Responsibilities

• Support functional/technical area within the platform landscape.
• Perform daily maintenance support activities.
• Participate in enhancement of platform functionalities.

Skills

Problem Solving

Technical Maintenance

Troubleshooting

Configuration

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in MIS

Bachelor's Degree in Business Administration

Tools

SQL

Eightfold

Job description

IT@JH Enterprise Business Solutions is seeking an ERP Business Analyst II. Operating under some oversight, this role will be responsible for the day-to-day activities and tasks associated with supporting designated platform modules, master data elements, and interfaces with external systems (e.g., SuccessFactors, Workday, SAP on premise) and other supporting systems. The ERP Business Analyst II handles technical maintenance, including system configuration, coordination with developers for custom program maintenance, and participates in enterprise-wide problem resolution. Configuration duties may include maintenance of standard and custom fields, as well as Johns Hopkins enhancements and configurations. The role serves as a functional system resource for relevant modules, contributing to problem-solving strategies, resolution, and investigation of unique system issues reported through the enterprise Shared Services. It applies knowledge of platform functionality and configuration tools to translate business requirements into functional design specifications, configuration changes, security settings, and reporting options.

Specific Duties & Responsibilities

• Support the relevant functional/technical area within the platform landscape, including third-party applications and integration points, through issue recording, troubleshooting, solution identification and testing, and monitoring in production environments. Support should be proactive wherever possible.
• Perform daily maintenance support activities, including request recording, prioritization, execution, testing, and coordination of maintenance in the production environment.
• Participate in the enhancement of platform functionalities by engaging in design discussions, requirements gathering, analysis, option identification, testing, documentation, and production support. Manage enhancement requests using traditional IT project management principles.
• Support the Johns Hopkins training environment periodically.
• Perform other related duties as requested.

Minimum Qualifications

• Bachelor's Degree in Computer Science, MIS, Business Administration, or relevant field.
• One year of related experience.
• Additional education or experience may substitute for each other as permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with JHU/JHHS business practices.
• Technical solutions experience in higher education, medical centers, or healthcare settings.
• 3+ years in complex system environments.
• Experience with Eightfold configuration, SQL, and reporting.

Classified Title: ERP Business Analyst II
Role/Level/Range: ATP/03/PC
Starting Salary Range: $53,800 - $94,400 Annually (depending on experience)
Employee group: Full Time
Schedule: Monday to Friday 8:30am-5:00pm
FLSA Status: Exempt
Location: Remote
Department: IT@JH Enterprise Business Solutions
Personnel area: University Administration