ERP Application Support Manager — Lead & Elevate Teams
Acumatica
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Benefits offered by this job
Job summary
Acumatica is seeking a Manager, Application Support to lead a team of Support Engineers and deliver exceptional customer service in ERP environments. The role blends technical depth with people leadership, dedicating substantial time to advanced support and team development.
You will drive SLAs, coordinate with Engineering and Product Management, and continuously improve processes in a fast-paced setting. This position offers growth, competitive compensation, and a path toward greater customer
Qualifications
- Bachelor's degree in Information Technology, MIS, Business Administration, Computer Science, or a related field.
- 5+ years of experience supporting, implementing, or consulting on ERP or enterprise software solutions like Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries.
- 3+ years of people management experience leading technical support, customer success, consulting, or related teams.
- Strong analytical, troubleshooting, and problem-solving skills.
- Demonstrated ability to prioritize competing demands and make sound decisions in a fast-paced environment.
Responsibilities
- Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction.
- Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning.
- Coordinate with Engineering, Product Management, Documentation, and other cross-functional teams to resolve complex issues.
- Analyze support processes, identify improvement opportunities, and implement operational enhancements.
- Interview, hire, onboard, and retain high-performing support professionals.
Skills
Education
Tools
Job description
Acumatica is seeking a Manager, Application Support to lead a team of Support Engineers and deliver exceptional customer service in ERP environments. The role blends technical depth with people leadership, dedicating substantial time to advanced support and team development.
You will drive SLAs, coordinate with Engineering and Product Management, and continuously improve processes in a fast-paced setting. This position offers growth, competitive compensation, and a path toward greater customer
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