Acumatica Support Consultant

Capax RM; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full benefits package

401(k) eligibility

Job summary

Capax RM is partnering with an established Acumatica partner to hire an Acumatica Support Consultant. This is a consultative, customer-facing role spanning the full lifecycle of client journeys from implementation through post-go-live.

You will work across multiple customers and projects, translating business requirements into effective Acumatica solutions, advising on process optimization, and helping shape long-term roadmaps in a truly collaborative environment.

Qualifications

• Hands-on Acumatica ERP experience across implementation, consulting, and/or support.
• Ability to translate business requirements into effective Acumatica solutions.
• Strong customer-facing communication skills and a consultative mindset.
• Experience improving or redesigning existing ERP solutions.
• Comfortable adapting across different customers, industries, and project types.

Responsibilities

• Lead Acumatica implementation phases from requirements to delivery.
• Act as trusted advisor post-go-live, beyond basic support.
• Redesign and improve Acumatica solutions as client needs evolve.
• Identify process optimization opportunities within Acumatica.
• Support long-term Acumatica roadmap across multiple customers and projects.

Skills

Acumatica ERP experience

Consultative mindset

Customer-facing communication

Business requirements translation

Tools

Acumatica GI

Report Designer

Job description

We're partnering with an established Acumatica partner to find an Acumatica Support Consultant for their team.

This isn't a traditional ticket-based support role. It's a consultative, customer-facing position where you'll work across the full lifecycle of clients' Acumatica journeys — from implementation through post-go-live — helping them redesign solutions, plan ahead, and get more value from their investment.

The Role

• Lead and contribute to phases of Acumatica implementations, from requirements through delivery
• Act as a trusted advisor to customers post-go-live, not just a support contact
• Redesign and improve existing Acumatica solutions as client businesses evolve
• Help clients identify process optimization opportunities within Acumatica
• Support customers' long-term Acumatica roadmap, closer to a Customer Success/strategic advisor function
• Work across multiple customers and projects rather than a fixed ticket queue

About You

• Hands-on Acumatica ERP experience across implementation, consulting, and/or support
• Ability to translate business requirements into effective Acumatica solutions
• Strong customer-facing communication skills and a consultative mindset
• Experience improving or redesigning existing ERP solutions
• Comfortable adapting across different customers, industries, and project types

Nice to Have

• Acumatica Generic Inquiries (GIs) and Report Designer experience
• Industry background in Construction, Manufacturing, or Distribution (not required — broad ERP experience across industries is equally valued)

What's on Offer

• Full benefits package
• 401(k) eligibility
• A genuinely consultative role with long-term customer relationships, spanning implementation, support, and solution design

If you're an Acumatica professional ready to move beyond break-fix support into a strategic, customer-facing role, we'd like to hear from you.