ERP Administrator

Salem College; Winston-Salem (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Salem College in Winston-Salem, NC is seeking an ERP Administrator to manage the Ellucian Colleague platform, including configuration, security, reporting, integrations, and post-go-live operations. The role supports ERP implementation projects and ongoing optimization across college offices.

You will develop reports and dashboards, run data extracts, coordinate with Ellucian and vendors, and support enterprise applications and BI initiatives.

Qualifications

• Bachelor's degree or equivalent experience in IT-related field.
• Three+ years supporting enterprise applications.
• Strong analytical, customer service, communication, and documentation skills.

Responsibilities

• Serve as the primary administrator for Ellucian Colleague.
• Support ERP implementation, testing, data validation, cutover, and stabilization.
• Develop reports, dashboards, SQL queries, and data extracts.
• Maintain ERP documentation, procedures, and knowledge articles.
• Coordinate with Ellucian and third-party vendors.

Skills

Analytical skills

Customer service

Communication

Documentation

Education

Bachelor’s degree in IT / CS / BIS or related field

Tools

SQL Server

Power BI

Microsoft 365

Entra ID

SharePoint Online

APIs

Ellucian Ethos

Job description

Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women’s education. Founded with the mission of making education accessible to all, Salem has a rich 254-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education. Our graduates are committed to making the world a better, healthier and more equitable place. Salem Academy is a day and boarding school committed to leadership and wellness. Salem College is the nation’s only liberal arts college exclusively dedicated to developing the next generation of health leaders.

Position Summary

This position serves as the College’s primary administrator for the Ellucian Colleague ERP platform. The ERP Administrator leads day-to-day administration, configuration, security, reporting, integrations, and operational support of the ERP throughout implementation and post-go-live operations. In keeping with the needs of a small private college, the role also supports enterprise applications, business intelligence, automation, and strategic technology initiatives outside the ERP ecosystem. This is an on-site position in Winston-Salem, North Carolina.

Essential Duties and Responsibilities

• Serve as the primary technical and functional administrator for Ellucian Colleague.
• Support ERP implementation, testing, data validation, cutover, and stabilization.
• Administer security roles, upgrades, patches, integrations, and scheduled processes.
• Develop reports, dashboards, SQL queries, and data extracts.
• Maintain ERP documentation, procedures, and knowledge articles.
• Partner with functional offices to improve business processes and data quality.
• Coordinate with Ellucian and third-party vendors.
• Provide Tier II/III support and end-user training.

Secondary Enterprise Responsibilities:

• Support Microsoft 365, SharePoint Online, Entra ID, and Power Platform solutions.
• Assist with SaaS application administration and identity management.
• Develop workflow automations and support API integrations.
• Participate in data governance, disaster recovery, software lifecycle, and technology projects.
• Assist with IT asset management and documentation.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent experience.
• Three or more years supporting enterprise applications.
• Strong analytical, customer service, communication, and documentation skills.

Preferred Qualifications:

• Experience administering Ellucian Colleague.
• Experience participating in an ERP implementation or major ERP upgrade.
• Experience with SQL Server, Power BI, Microsoft 365, Entra ID, SharePoint Online, APIs, and Ellucian Ethos.
• ITIL Foundation and/or project management experience.

Core Competencies

• Business Process Analysis
• Problem Solving
• Relationship Building
• Customer Service
• Project Coordination
• Communication

Performance Expectations (First 12 Months)

• Support a successful Colleague implementation and post-go-live stabilization.
• Reduce ERP support issues through proactive administration and documentation.
• Implement meaningful dashboards and operational reporting.
• Develop standardized procedures for ERP administration.
• Identify automation and process improvement opportunities.
• Become the trusted technology partner for academic and administrative departments.

Key Performance Indicators (KPIs)

KPI Target Measurement

ERP System Availability 99.9% Monthly uptime

Critical Ticket Response < 4 business hours Help desk metrics

Routine Ticket Resolution 90% within SLA Help desk metrics

Documentation 100% of major processes Quarterly review

ERP Upgrades 100% completed on schedule Project tracking

Stakeholder Satisfaction ≥90% Annual survey

Working Conditions

Occasional evening or weekend work may be required during ERP upgrades, implementations, and critical maintenance windows.

Physical Functions

While performing the responsibilities of the ERP Administrator (Ellucian Colleague), the employee is required to sit for varying lengths of time; bend, reach, lift, push, and pull up to 25 pounds; routinely stand, walk, and kneel and regularly ascend/descend stairs; use hands and fingers to handle or feel and manipulate keys on a keyboard; perform extended periods of work at a computer workstation, view a computer monitor; perceive sounds at normal speaking levels with or without correction, and receive detailed information through oral communication; express and exchange ideas by means of spoken word; and work in an office setting. Must be able to travel with students and staff throughout the campus.

Salem College is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, age, religion, disability status, sex, sexual orientation, gender identity, veteran status, pregnancy, or any other characteristic protected by law.