ERP Administrator (Ellucian Colleague)

Salem College; Winston-Salem (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

Salem College seeks an ERP Administrator to lead day-to-day administration of the Ellucian Colleague ERP platform. The role spans configuration, security, reporting, integrations, and ongoing support during implementation and post-go-live operations.

In a small private college environment, you will also assist with enterprise applications, BI, automation, and strategic technology initiatives beyond the ERP. This is an on-site role in Winston-Salem, NC.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent experience.
• Three or more years supporting enterprise applications.
• Strong analytical, customer service, communication, and documentation skills.

Responsibilities

• Serve as the primary technical and functional administrator for Ellucian Colleague.
• Support ERP implementation, testing, data validation, cutover, and stabilization.
• Administer security roles, upgrades, patches, integrations, and scheduled processes.
• Develop reports, dashboards, SQL queries, and data extracts.
• Maintain ERP documentation, procedures, and knowledge articles.
• Partner with functional offices to improve business processes and data quality.
• Coordinate with Ellucian and third-party vendors.
• Provide Tier II/III support and end-user training.
• Support Microsoft 365, SharePoint Online, Entra ID, and Power Platform solutions.
• Assist with SaaS application administration and identity management.
• Develop workflow automations and support API integrations.
• Participate in data governance, disaster recovery, software lifecycle, and technology projects.
• Assist with IT asset management and documentation.

Skills

Analytical

Customer service

Communication

Documentation

Project coordination

Education

Bachelor’s degree in IT or related field

Tools

Ellucian Colleague

SQL Server

Power BI

SharePoint Online

Entra ID

APIs

Job description

About Salem Academy And College

Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women’s education. Founded with the mission of making education accessible to all, Salem has a rich 254-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education. Our graduates are committed to making the world a better, healthier and more equitable place. Salem Academy is a day and boarding school committed to leadership and wellness. Salem College is the nation’s only liberal arts college exclusively dedicated to developing the next generation of health leaders.

About Salem Academy And College

Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country. Since 1772, the institution has engaged in transformational change to innovate women’s education. Founded with the mission of making education accessible to all, Salem has a rich 254-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education. Our graduates are committed to making the world a better, healthier and more equitable place. Salem Academy is a day and boarding school committed to leadership and wellness. Salem College is the nation’s only liberal arts college exclusively dedicated to developing the next generation of health leaders.

Position Summary

This position serves as the College’s primary administrator for the Ellucian Colleague ERP platform. The ERP Administrator leads day-to-day administration, configuration, security, reporting, integrations, and operational support of the ERP throughout implementation and post-go-live operations. In keeping with the needs of a small private college, the role also supports enterprise applications, business intelligence, automation, and strategic technology initiatives outside the ERP ecosystem. This is an on-site position in Winston-Salem, North Carolina.

Essential Duties And Responsibilities

• Serve as the primary technical and functional administrator for Ellucian Colleague.
• Support ERP implementation, testing, data validation, cutover, and stabilization.
• Administer security roles, upgrades, patches, integrations, and scheduled processes.
• Develop reports, dashboards, SQL queries, and data extracts.
• Maintain ERP documentation, procedures, and knowledge articles.
• Partner with functional offices to improve business processes and data quality.
• Coordinate with Ellucian and third-party vendors.
• Provide Tier II/III support and end-user training.

Secondary Enterprise Responsibilities

• Support Microsoft 365, SharePoint Online, Entra ID, and Power Platform solutions.
• Assist with SaaS application administration and identity management.
• Develop workflow automations and support API integrations.
• Participate in data governance, disaster recovery, software lifecycle, and technology projects.
• Assist with IT asset management and documentation.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent experience.
• Three or more years supporting enterprise applications.
• Strong analytical, customer service, communication, and documentation skills.

Preferred Qualifications

• Experience administering Ellucian Colleague.
• Experience participating in an ERP implementation or major ERP upgrade.
• Higher education experience.
• Experience with SQL Server, Power BI, Microsoft 365, Entra ID, SharePoint Online, APIs, and Ellucian Ethos.
• ITIL Foundation and/or project management experience.

Core Competencies

• Business Process Analysis
• Problem Solving
• Relationship Building
• Customer Service
• Project Coordination
• Continuous Improvement
• Communication
• Adaptability

Performance Expectations (First 12 Months)

Support a successful Colleague implementation and post-go-live stabilization.
• Reduce ERP support issues through proactive administration and documentation.
• Implement meaningful dashboards and operational reporting.
• Develop standardized procedures for ERP administration.
• Identify automation and process improvement opportunities.
• Become the trusted technology partner for academic and administrative departments.

Key Performance Indicators (KPIs)

KPI Target Measurement ERP System Availability 99.9% Monthly uptime Critical Ticket Response < 4 business hours Help desk metrics Routine Ticket Resolution 90% within SLA Help desk metrics Documentation 100% of major processes Quarterly review ERP Upgrades 100% completed on schedule Project tracking Stakeholder Satisfaction ≥90% Annual survey

Working Conditions

Occasional evening or weekend work may be required during ERP upgrades, implementations, and critical maintenance windows.

Physical Functions

While performing the responsibilities of the ERP Administrator (Ellucian Colleague), the employee is required to sit for varying lengths of time; bend, reach, lift, push, and pull up to 25 pounds; routinely stand, walk, and kneel and regularly ascend/descend stairs; use hands and fingers to handle or feel and manipulate keys on a keyboard; perform extended periods of work at a computer workstation, view a computer monitor; perceive sounds at normal speaking levels with or without correction, and receive detailed information through oral communication; express and exchange ideas by means of spoken word; and work in an office setting. Must be able to travel with students and staff throughout the campus.

Salem College is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, age, religion, disability status, sex, sexual orientation, gender identity, veteran status, pregnancy, or any other characteristic protected by law.

For questions, please contact Garth Cromier, chief information officer at [e-mail] or JaNae Joyner, chief operating officer at [e-mail]