eRetail Manager – Luxe Division

L'Oréal; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

L'Oréal Luxe in New York, NY is seeking a proactive eRetail Manager to own end-to-end online retail operations, PDP launches, and GWP/sampling execution with premier department stores. You will collaborate across marketing, the CMO, and account teams to drive growth and optimize site presentation.

The role demands a strong retailer-focused mindset, exceptional coordination, and a passion for testing new processes in a fast-paced environment. Office presence three days a week is required.

Qualifications

• Proactive communicator who thrives in fast-paced environments and tests new processes.
• Retailer-focused with a strong commitment to retailer satisfaction and timely responses.
• Ability to build internal networks across marketing, CMO, and account teams.
• Detail-oriented with experience managing launch trackers, audits and data reporting.

Responsibilities

• Own PDP management and site excellence across Luxe eRetail partners.
• Coordinate new PDP launches with the CMO, ensuring on-time delivery 6–8 weeks before OCD.
• Lead post-launch audits, update assets, pricing, and copy with CMO partners.
• Verify product reviews are syndicated and live on retailer sites.
• Develop GWP and sampling calendars with key department stores.
• Collaborate with account leads to plan GWP and sampling across major retailers.
• Design bundles using historical data; secure GWP images and copy.
• Provide item-set-up information to retail buying teams.
• Perform site scrubs and competitive shopping analyses.
• Monitor competitors like Estée Lauder during key promotions.
• Maintain visibility across Nordstrom, Bloomingdale's, and Dillard's.
• Update SBS dashboards with sampling and organic exposure.
• Develop monthly reporting and understand retail media investments.
• Extract monthly site data to drive actionable insights.
• Manage Monday topline reporting within the eRetail file.
• Track digital media investments across retailers and networks.

Skills

Proactive

Agile mindset

Retailer-first mentality

Cross-functional collaborator

Detail-oriented

Job description

Job Posting: eRetail Manager – Luxe Division

Location: New York, NY (10 Hudson Yards)

Division: Luxe

Employment Type: Full-Time

About L'Oréal Luxe

At L'Oréal Luxe, we combine luxury beauty with cutting-edge digital experiences. We are driven by innovation, agility, and a consumer-first mindset. As an eRetail Manager, you will be a key driver of our digital growth, partnering closely with top-tier retail accounts (such as Nordstrom, Bloomingdale's, and Dillard's) to deliver exceptional online brand experiences.

Position Overview

We are looking for a proactive, adaptable, and communicative eRetail Manager to own end-to-end eRetail operations, PDP launches, and GWP/sampling execution. In this role, you will champion our retail partners, thrive in dynamic environments where you can build and test new processes, and collaborate cross-functionally across marketing, CMO, and account teams.

Key Responsibilities

• PDP Ownership & Site Excellence
• Launch Execution: Collaborate with the CMO team to ensure all new PDP launch packages are deployed on time (6–8 weeks prior to OCD). Monitor trackers, communicate proactively, and ensure all stakeholders have necessary deliverables.
• Post-Launch Audits: Own ALL new launches Specialty Audit. Scrub live sites post-launch to ensure optimal presentation, identify asset/copy discrepancies, coordinate updates with CMO partners, and manage pricing changes.
• Review Syndication: Partner with marketing teams to verify that product reviews are successfully syndicated and live on retailer sites.
• GWP Calendar & Sampling Initiatives
• Account Planning: Work hand-in-hand with account leads and KAMs to plan comprehensive Gift with Purchase (GWP) and sampling calendars, intake forms, and vendor line lists across key department store partners (e.g., Bloomingdale's, Nordstrom, Kiehl's, and Lancôme).
• Bundle Creation & Coordination: Design promotional and commercial bundles using historical data and store planning insights. Coordinate with marketing and leadership to secure GWP-composed images and ensure complete customer-facing details (copy, qualifiers, sizing) are accurate.
• Item Set-Up Support: Provide account leads with timely, complete information to facilitate seamless item set-up with retail buying teams.
• Site Scrubs & Competitive Intelligence
• Competitive Monitoring: Conduct regular site scrubs and competitive shopping analyses (comparing L'Oréal brands against key competitors like Estée Lauder) during critical timeframes, key promotion moments, and holiday seasons.
• Priority Retailer Focus: Maintain deep visibility across our core accounts (Nordstrom, Bloomingdale's, and Dillard's).
• Performance Tracking: Update Account Scoreboards (SBS) with commercial sampling participation and organic exposure, maintaining shared documentation in the CGO drive.
• Reporting & Media Acumen
• Data & Insights: Pull and analyze monthly site data (e.g., Nordstrom MoM) to contribute actionable insights for monthly reporting communications.
• Topline Reporting: Manage Monday topline reporting within the total eRetail file.
• Media Awareness: Understand and track digital media investments across retailers and retail media networks.

Qualifications & Skills

• Proactive & Agile: Highly proactive communicator who thrives in fast-paced environments and embraces a "test & learn" mindset when formal processes are still evolving.
• Retailer-First Mentality: Exceptional commitment to retailer satisfaction and timely responsiveness.
• Cross-Functional Collaborator: Proven ability to build a strong internal network across marketing, CMO, and account teams to drive deliverables forward.
• Detail-Oriented: Strong organizational skills with experience managing complex launch trackers, audits, and data reporting.

Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship is offered for this role. Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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