ERC Citizen Developer

University of Washington

Seattle (WA)

Hybrid

USD 95,000 - 130,000

Full time

2 days ago

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Job summary

University of Washington’s UW Medicine Enterprise Revenue Cycle (ERC) seeks a skilled Citizen Developer to design, develop, and deliver intelligent automation solutions that improve revenue cycle operations.

The ideal candidate will collaborate with ERC departments and IT Services, drive automation initiatives, and translate complex business needs into scalable technical solutions while maintaining strong customer relationships and documentation.

Qualifications

Bachelor's Degree in a health-care oriented profession, a business-related field, or other disciplines that demonstrate analytical or communications abilities.
4+ years recent healthcare/IT experience, including 2+ years healthcare process improvement and/or automation/AI delivery experience.
Ability to complete training and obtain certification for new technologies.
Experience with Epic, working with Revenue Cycle modules.
Demonstrated experience creating effective solutions for customers, with experience developing ongoing customer relationships and anticipating customer needs.
Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation.
Above average proficiency in the use of desktop computers and Office applications.
Above average proficiency in database structures, data definitions and data relationships.
Familiarity with all phases of software development lifecycle (SDLC).
Experience working with and facilitating work groups in an application development or support setting.
Experience in identifying critical test cases and troubleshooting workflow and technical issues.
An equivalent combination of education and experience may substitute for stated requirements

Responsibilities

Identify automation/AI opportunities through analysis
Provide consistent and timely automation/AI deliverables using thorough analysis and thoughtful application of technologies
Work with other analysts, developers, customers, and vendors to elicit, analyze and document requirements
Research, troubleshoot and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making
Ensure approved intelligent automation solutions are completed in a timely manner and to the satisfaction of the customers.
Coordinate with all resources needed to accomplish the request either directly or through delegation
Create and maintain a strong, positive, service-oriented relationship with internal and external stakeholders, including meeting Service Level Agreements
Unit test all changes associated with automation projects
Execute functional and integrated test scripts, tracking defects and status to ensure quality automation deliverables.
Test all scenarios at the end-to-end solution level

Skills

Analytical abilities

Communication skills

SDLC familiarity

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

Epic

Office applications

Job description

Occasional Telework

Seattle, WA

Full time

REQ-0000136936

Job Description

UW MEDICINE ENTERPRISE REVENUE CYCLE (ERC) has an outstanding opportunity for a ERC Citizen Developer

WORK SCHEDULE

100% FTE

Days

Expected to be available for call on a 24x7 basis as needed

The ability to travel to/from includes, but is not limited to, UW Medical Center-Montlake and Northwest Campuses, Harborview Medical Center, and other facilities or locations which are affiliated with UW Medicine

POSITION HIGHLIGHTS

In support of the Enterprise Revenue Cycle Intelligent Automation Program and under the supervision of ERC Project Director, this position will closely collaborate with ERC departments and IT Services to design, develop, and deliver intelligent automation solutions that improve revenue cycle operations and/or outcomes where possible

DEPARTMENT DESCRIPTION

UW Medicine Enterprise Revenue Cycle (ERC) is made up of numerous shared services departments and is accountable for the Revenue Cycle functions of University of Washington Medical Center (Montlake and Northwest Campuses) and Harborview Medical Center with close collaboration with Faculty Practice Plan Services (FPPS).

PRIMARY JOB RESPONSIBILITIES

Identify automation/AI opportunities through analysis
Provide consistent and timely automation/AI deliverables using thorough analysis and thoughtful application of technologies
Work with other analysts, developers, customers, and vendors to elicit, analyze and document requirements
Research, troubleshoot and perform detailed analysis on customer inquiries and anomalies to support issue resolution and decision making
Ensure approved intelligent automation solutions are completed in a timely manner and to the satisfaction of the customers.
Coordinate with all resources needed to accomplish the request either directly or through delegation
Create and maintain a strong, positive, service-oriented relationship with internal and external stakeholders, including meeting Service Level Agreements
Unit test all changes associated with automation projects
Execute functional and integrated test scripts, tracking defects and status to ensure quality automation deliverables.
Test all scenarios at the end-to-end solution level

REQUIRED QUALIFICATIONS

Bachelor's Degree in a health-care oriented profession, a business-related field, or other disciplines that demonstrate analytical or communications abilities
4+ years recent healthcare/IT experience, including:
2+ years of healthcare process improvement and/or automation/AI delivery experience.
Ability to complete training and obtain certification for new technologies.
Experience with Epic, working with Revenue Cycle modules.
Demonstrated experience creating effective solutions for customers, with experience developing ongoing customer relationships and anticipating customer needs.
Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation.
Above average proficiency in the use of desktop computers and Office applications.
Above average proficiency in database structures, data definitions and data relationships.
Familiarity with all phases of software development lifecycle (SDLC).
Experience working with and facilitating work groups in an application development or support setting.
Experience in identifying critical test cases and troubleshooting workflow and technical issues.
An equivalent combination of education and experience may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community

Compensation, Benefits and Position Details

Pay Range Minimum:

$94,800.00 annual

Pay Range Maximum:

$129,600.00 annual

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

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