ER Unit Secretary & Patient Care Specialist

Baptist Health; Little Rock (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Baptist Health in Little Rock, AR is seeking an Unit Customer Service Specialist - Emergency Room to handle secretarial and administrative tasks on the ER unit. You will support patient satisfaction, coordinate communications, and help maintain organized unit operations.

The role requires a high school diploma, CPR within 60 days, fluency in English, and flexibility in hours. Data entry experience and basic computer skills are preferred.

Qualifications

• 1) High school diploma or equivalent required. CPR certification within 60 days of employment. Fluent in English. Willing to work flexible hours.
• 2) Preferred: Data entry experience and some knowledge of computer programs.
• 3) Knowledge of medical terminology, self-motivation and good judgment in handling patient and visitor inquiries; strong concentration, multitasking and adaptability.

Responsibilities

• Performs secretarial and administrative duties to ensure smooth unit operations.
• Focuses on patient satisfaction and efficient communication on the nursing unit.

Skills

CPR certification

Fluent in English

Willing to work flexible hours

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Data entry software

Job description

Baptist Health in Little Rock, AR is seeking an Unit Customer Service Specialist - Emergency Room to handle secretarial and administrative tasks on the ER unit. You will support patient satisfaction, coordinate communications, and help maintain organized unit operations.

The role requires a high school diploma, CPR within 60 days, fluency in English, and flexibility in hours. Data entry experience and basic computer skills are preferred.