Unit Customer Service Specialist - Emergency Room

Baptist Health; Little Rock (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Baptist Health in Little Rock, AR is seeking an Unit Customer Service Specialist - Emergency Room to handle secretarial and administrative tasks on the ER unit. You will support patient satisfaction, coordinate communications, and help maintain organized unit operations.

The role requires a high school diploma, CPR within 60 days, fluency in English, and flexibility in hours. Data entry experience and basic computer skills are preferred.

Qualifications

• 1) High school diploma or equivalent required. CPR certification within 60 days of employment. Fluent in English. Willing to work flexible hours.
• 2) Preferred: Data entry experience and some knowledge of computer programs.
• 3) Knowledge of medical terminology, self-motivation and good judgment in handling patient and visitor inquiries; strong concentration, multitasking and adaptability.

Responsibilities

• Performs secretarial and administrative duties to ensure smooth unit operations.
• Focuses on patient satisfaction and efficient communication on the nursing unit.

Skills

CPR certification

Fluent in English

Willing to work flexible hours

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

Data entry software

Job description

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Unit Customer Service Specialist - Emergency Room

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Other information:

1. Required: High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

2. Preferred: Data entry experience and some knowledge of computer programs.

3. Skills and Knowledge: Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately.

This job will be authorized72.00 hours bi-weekly.

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Today, Baptist Health is Arkansas' most comprehensive healthcare organization with more than 250 points of access that include 11 hospitals, urgent care centers, a senior living community, and over 100 primary and specialty care clinics in Arkansas and eastern Oklahoma.

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