ER Patient Access & Registration Specialist

Carle Health; Normal (IL); On-site; USD 24,342 - 39,440; Full time

Job summary

Carle Health seeks a Patient Services Representative to handle ER check‑in and registration, collect co‑pays, verify insurance, and coordinate with providers to direct patients to the appropriate services. The role includes answering phones, managing appointments, and upholding Carle policies while delivering excellent patient care.

The position emphasizes accurate data collection, front desk operations, and patient advocacy in a fast‑paced hospital setting, contributing to a positive patient

Responsibilities

• Accurately and efficiently completes registration for new and existing patients.
• Checks patients in upon their arrival for scheduled appointments.
• Performs tasks related to cash drawer management, including co‑pay collections.
• Understands computer applications common to the desk areas.
• Receives all incoming telephone calls.
• Demonstrates customer service excellence in accordance with Carle policy.
• Adheres to and enforces Carle policies and procedures.
• Acts as a patient advocate at all times.
• Attends meetings to enhance knowledge.
• Performs all other duties as assigned.
• Demonstrates competency in all aspects of the Patient Services Representative role, including ordering clerical supplies, recall entry, multiple appointment scheduling, and managing a physician’s schedule.
• Participates in project planning for the department and performs specialized tasks consistently.
• Suggests ways to improve processes.
• Other duties as assigned.

Job description

Carle Health seeks a Patient Services Representative to handle ER check‑in and registration, collect co‑pays, verify insurance, and coordinate with providers to direct patients to the appropriate services. The role includes answering phones, managing appointments, and upholding Carle policies while delivering excellent patient care.

The position emphasizes accurate data collection, front desk operations, and patient advocacy in a fast‑paced hospital setting, contributing to a positive patient