Patient Access Representative – BMC ED

Carle Health; Normal (IL); On-site; USD 24,342 - 39,440; Full time

Job summary

Carle Health seeks a Patient Services Representative to handle ER check‑in and registration, collect co‑pays, verify insurance, and coordinate with providers to direct patients to the appropriate services. The role includes answering phones, managing appointments, and upholding Carle policies while delivering excellent patient care.

The position emphasizes accurate data collection, front desk operations, and patient advocacy in a fast‑paced hospital setting, contributing to a positive patient

Responsibilities

• Accurately and efficiently completes registration for new and existing patients.
• Checks patients in upon their arrival for scheduled appointments.
• Performs tasks related to cash drawer management, including co‑pay collections.
• Understands computer applications common to the desk areas.
• Receives all incoming telephone calls.
• Demonstrates customer service excellence in accordance with Carle policy.
• Adheres to and enforces Carle policies and procedures.
• Acts as a patient advocate at all times.
• Attends meetings to enhance knowledge.
• Performs all other duties as assigned.
• Demonstrates competency in all aspects of the Patient Services Representative role, including ordering clerical supplies, recall entry, multiple appointment scheduling, and managing a physician’s schedule.
• Participates in project planning for the department and performs specialized tasks consistently.
• Suggests ways to improve processes.
• Other duties as assigned.

Job description

Overview

Responsible for the check‑in and registration of all emergency room patients. Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a positive image of Carle and provides information to patients so they fully utilize and benefit from Carle services both on the telephone and face‑to‑face, ensuring the needs of patients are met. Checks patients in upon their arrival for scheduled appointments and facilitates up‑front collection of co‑payments.

Qualifications

Certifications: , Education: , Work Experience:

Responsibilities

• Accurately and efficiently completes registration for new and existing patients.
• Checks patients in upon their arrival for scheduled appointments.
• Performs tasks related to cash drawer management, including co‑pay collections.
• Understands computer applications common to the desk areas.
• Receives all incoming telephone calls.
• Demonstrates customer service excellence in accordance with Carle policy.
• Adheres to and enforces Carle policies and procedures.
• Acts as a patient advocate at all times.
• Attends meetings to enhance knowledge.
• Performs all other duties as assigned.
• Demonstrates competency in all aspects of the Patient Services Representative role, including ordering clerical supplies, recall entry, multiple appointment scheduling, and managing a physician’s schedule.
• Participates in project planning for the department and performs specialized tasks consistently.
• Suggests ways to improve processes.
• Other duties as assigned.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award‑winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering‑based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life‑long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization. For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.