ER Discharge & Follow-Up Coordinator

HCA Healthcare; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) plan with match

Tuition assistance

Job summary

HCA Healthcare's ER Discharge Coordinator role in Richmond, VA focuses on bedside scheduling as part of centralized ER and Urgent Care Follow-up programs, with the goal of increasing contact rate, scheduling immediacy, and improving the overall patient experience.

You will communicate with patients and staff in a professional, patient-centered environment, schedule follow-up care at bedside when appropriate, and help ensure performance and quality standards are met while supporting the

Qualifications

• One year of related experience is preferred.

Responsibilities

• Speaks with customers, patients and stakeholders in a pleasant and professional manner; Communicates appropriately and clearly with department leadership, co-workers and customers/patients.
• Will schedule patients for follow-up care bedside when appropriate.
• Ensures performance and quality standards are met.
• Provides superior customer service to internal and external customers and patients; Supports the vision and strategy of the organization, positively promotes the services offered, and elevates issues to leadership as appropriate.
• Suggests ideas for positive changes to department policies and procedures.

Skills

Customer service

Communication skills

Scheduling experience

Job description

HCA Healthcare's ER Discharge Coordinator role in Richmond, VA focuses on bedside scheduling as part of centralized ER and Urgent Care Follow-up programs, with the goal of increasing contact rate, scheduling immediacy, and improving the overall patient experience.

You will communicate with patients and staff in a professional, patient-centered environment, schedule follow-up care at bedside when appropriate, and help ensure performance and quality standards are met while supporting the