ER Care Navigator & Patient Advocate

North Mississippi Health Services, Inc.; Tupelo (MS); On-site; USD 21,000 - 26,000; Part time

Job summary

North Mississippi Health Services is seeking a Care Coordinator in Tupelo for the Emergency Services department. The role focuses on promoting a positive patient experience by coordinating interdisciplinary care, orienting patients and families, and facilitating clear communication among care teams.

The ideal candidate will demonstrate strong organizational, interpersonal, and problem-solving skills, while maintaining patient confidentiality and supporting families through care processes.

Qualifications

• Proficient computer skills and strong communication abilities.
• Decision-making and problem-solving skills required.
• Excellent organizational and interpersonal skills.
• Maintain patient confidentiality per regulations.

Responsibilities

• Promotes supportive patient experiences by coordinating care across teams.
• Orients patients and families to ER policies and procedures.
• Relays needs and concerns of patients to staff efficiently.
• Provides emotional support to families as needed.
• Serves as liaison between care personnel and patients/families.

Skills

Computer skills

Decision-making

Organizational skills

Communication skills

Interpersonal skills

Education

Associate’s Degree in Business Administration

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

North Mississippi Health Services is seeking a Care Coordinator in Tupelo for the Emergency Services department. The role focuses on promoting a positive patient experience by coordinating interdisciplinary care, orienting patients and families, and facilitating clear communication among care teams.

The ideal candidate will demonstrate strong organizational, interpersonal, and problem-solving skills, while maintaining patient confidentiality and supporting families through care processes.