ER Admitting Specialist (PRN) – Compassionate Patient Access

Texas Health Resources; Dallas (TX); Sur place; USD 25 000 - 36 000; Temps partiel

Avantages offerts par ce poste

401k

Employee Assistance Program (EAP)

Discount Programs

Growth opportunities

Résumé du poste

Texas Health Resources is seeking an Admissions Specialist - Admitting ER - PRN at Texas Health Dallas. The role involves welcoming patients, collecting demographics, verifying benefits, and securing necessary pre-certifications.

You will educate patients on consent documents and financial responsibilities while maintaining high reliability and excellent customer service. The PRN position requires strong data entry, empathy, and the ability to work in a fast-paced, emotionally charged

Qualifications

• H.S. Diploma or equivalent required.
• 1 Year of customer service required
• 2 years of professional office/ healthcare experience preferred
• CHAA - Certified Healthcare Access Associate preferred upon hire
• CPI - Crisis Prevention Intervention Training required within 60 days of hire
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership

Responsabilités

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.

Formation

HS Diploma or equivalent

CHAA - Certified Healthcare Access Associate

CPI - Crisis Prevention Intervention Training

Customer service

Attention to detail

Excellent listening and communication

Outils

Epic

Microsoft Office

Description du poste

Texas Health Resources is seeking an Admissions Specialist - Admitting ER - PRN at Texas Health Dallas. The role involves welcoming patients, collecting demographics, verifying benefits, and securing necessary pre-certifications.

You will educate patients on consent documents and financial responsibilities while maintaining high reliability and excellent customer service. The PRN position requires strong data entry, empathy, and the ability to work in a fast-paced, emotionally charged