Admissions Specialist PAS - Admitting ER

Texas Health Resources; Allen (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401k

PTO

medical

dental

Paid Parental Leave

flex spending

tuition reimbursement

student loan repayment program

Job summary

Texas Health Allen is seeking an Admissions Specialist to welcome patients and families, gather demographics, verify benefits, and explain financial responsibilities. You will ensure accurate EHR data and coordinate with departments to support smooth visits in a fast-paced hospital setting.

The role requires strong communication, empathy, and attention to detail, with training provided for systems and compliance. A team-focused, patient-centered environment awaits you at Texas Health Allen.

Qualifications

• H.S. Diploma or Equivalent required
• Associate’s degree preferred
• 1 year relevant customer service experience required
• 2 years professional office/healthcare experience in a hospital setting preferred
• 5 years customer service experience preferred
• 6 months of demonstrated knowledge of intermediate computer skills preferred
• 1 year healthcare, referral processing, scheduling preferred
• CHAA - Certified Healthcare Access Associate preferred
• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
• Ability to promptly assess requests using electronic and paper resource materials and respond to patient inquiries
• Excellent data entry, numeric, typing and computer navigational skills
• Proficient in Epic, Microsoft Office and assorted software programs
• Ability to maintain professional demeanor in stressful environment with life/death situations

Responsibilities

• Welcome patients and families, setting a calm tone upon arrival
• Gather complete demographic information for EHR integrity
• Identify network coverage and validate benefits/pre-certification for tests/procedures
• Educate patients on applicable documents; ensure consents signed
• Explain financial obligations and prepare co-pay/deposit estimates

Skills

Customer service

Communication

Empathy

Typing

Data entry

Bi-lingual

Education

High School Diploma

Associate degree preferred

CHAA

CPI Training within 90 days

Tools

Epic

Microsoft Office

Job description

Admissions Specialist PAS - Admitting ER

Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Allen - 1105 North Central Expressway Allen, TX 75013

Work hours: Full Time, 36 hours per week; Tuesday, Wednesday, Saturday & Sunday; 11:30a - 9p

Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday - Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010; Training weeks may not be consecutive.

Admitting Department highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Here’s What You Need

• H.S. Diploma or Equivalent required
• Associate’s degree preferred
• Other - CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
• 1 year relevant customer service experience required
• 2 years professional office/healthcare experience in a hospital setting preferred
• 5 years customer service experience preferred
• 6 months of demonstrated knowledge of intermediate computer skills preferred or
• 1 year healthcare, referral processing, scheduling preferred
• CHAA - Certified Healthcare Access Associate preferred
• CPI - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Strong verbal and written communications with all levels of people; bi-lingual a plus. Ability to type, spell, write, print legibly documentation and keyboarding skills.
• Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards.

What You Will Do

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

Additional perks of being a Texas Health Admissions Specialist

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits.
• A supportive team environment with outstanding opportunities for growth.

Entity Highlights:

Texas Health Allen has served our community and the surrounding Collin County areas since 2000. Our 88-bed, acute-care hospital provides quality medical care to patients from Allen, Lucas, Fairview, McKinney, Melissa, Wylie, and nearby communities.

We specialize in robotic and minimally invasive surgery, advanced cardiology, electrophysiology, orthopedic and spine treatments, as well as comprehensive women’s and infant care. As an Accredited Chest Pain Center and STEMI-receiving facility, over 500 physicians practice across more than 25 specialties at our hospital.

Texas Health Allen holds multiple certifications, including Joint Commission Gold Seal Certification as a Chest Pain facility, Level II Maternal and NICU designations, and recognition as a Breast Imaging Center of Excellence. The hospital also earned Pathways to Excellence designation and Joint Commission Acute Heart Attack Ready (AHAR) Disease-Specific Certification.

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to [e-mail]

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.