Equity Software Support Engineer: SQL & Data

insightsoftware, LLC; Nevada (IA); Hybrid; USD 65,000 - 81,000; Full time

Job summary

insightsoftware is seeking a Technical Support Engineer to be the primary point of contact for reporting product defects and data issues, interfacing with Engineering and Product teams to prioritize enhancements and support corporate clients.

You will work across teams handling data interfaces, file feeds, and reporting needs, ensuring timely resolutions, quality data, and strong customer satisfaction while adhering to US business hours (PST).

Qualifications

• Fluent English and US-based working hours, Pacific Time preferred.
• Experience with SQL, data management, and file interfaces in a corporate environment.
• Knowledge of Salesforce and Jira is a plus.
• Bachelor’s degree or equivalent in Mathematics, Engineering, CS, Accounting, or MIS preferred.

Responsibilities

• Provide data analysis, report writing, file management, database auditing and technical support.
• Monitor daily file feeds for timeliness and accuracy and assist clients in troubleshooting issues.
• Collaborate with engineering and product teams to prioritize features and resolve data issues.
• Document knowledgebase solutions for internal and external use.
• Manage customer cases via Salesforce case tracking and assist during peak volume.

Skills

SQL

FTP

Data management

Relational databases

Excel

Agile

Salesforce

Jira

Problem-solving

Education

Bachelor's degree

Tools

SQL scripting

Job description

insightsoftware is seeking a Technical Support Engineer to be the primary point of contact for reporting product defects and data issues, interfacing with Engineering and Product teams to prioritize enhancements and support corporate clients.

You will work across teams handling data interfaces, file feeds, and reporting needs, ensuring timely resolutions, quality data, and strong customer satisfaction while adhering to US business hours (PST).