Equities Production Support Engineer

Insight Global; Chandler (AZ); On-site; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking a Production Support Engineer for an Equities Cash Execution platform, providing front-office technical and operational support in a fast-paced trading environment.

You will troubleshoot production issues, write SQL queries, and run Python scripts to analyze data and automate processes, collaborating with Sales, Trading, and technology teams to ensure platform stability and performance.

Qualifications

• 3–7+ years of Production/Applications Support in trading or capital markets.
• Experience supporting Front Office trading applications.
• Knowledge of Equities Trading or Equities Cash workflows.
• Experience with incident management and ITIL processes.
• Strong SQL for production support and data analysis.
• Python scripting for automation.

Responsibilities

• Provide production support for Equities Cash electronic trading platforms, ensuring stability and availability.
• Act as the first point of contact for order flow, trade processing, and connectivity issues touching traders and clients.
• Monitor production environments, investigate alerts, troubleshoot incidents, and drive resolution.
• Write SQL queries and Python scripts to analyze production data, troubleshoot issues, and support operational reporting.
• Track incidents and changes through ServiceNow/Jira per ITIL guidelines.

Skills

Front Office trading applications

SQL

Python scripting

Unix/Linux

ITIL processes

Tools

Splunk

Dynatrace

Geneos

AppDynamics

ServiceNow/Jira

Job description

Job Description

Insight Global is seeking a Production Support Engineer to join one of our largest financial services clients supporting their Equities Cash Execution Technology platform. This individual will provide front-office technical and operational support for electronic trading applications, troubleshoot production issues, and partner closely with Sales, Trading, and technology teams to ensure platform stability and performance. The ideal candidate will have experience supporting front-office trading environments, strong SQL and Unix/Linux skills, Python scripting experience, and a solid understanding of Equities or Equities Cash trading workflows. They should be comfortable operating in a fast-paced production support environment, driving incident resolution, performing root cause analysis, and identifying opportunities to improve operational efficiency and system reliability.

Day to Day

Provide production support for Equities Cash electronic trading platforms, ensuring stability, performance, and availability. Act as the first point of contact for order flow, trade processing, connectivity, and application issues impacting traders, sales teams, and clients. Monitor production environments, investigate alerts, troubleshoot incidents, and drive issues through resolution. Perform root cause analysis and partner with development teams on long-term fixes and platform improvements. Write SQL queries and run Python scripts (off playbook or your own) to analyze production data, troubleshoot issues, automate processes, and support operational reporting. Work closely with Front Office users, Sales, Trading, and technology teams to support daily trading activity and prioritize enhancements. Track incidents, changes, and problems through ServiceNow/Jira while adhering to ITIL processes. Produce reports and metrics around system health, platform stability, client activity, and incident trends.

Skills and Requirements

• 3-7+ years of Production/Application Support experience within a trading or capital markets environment.
• Experience supporting Front Office trading applications.
• Knowledge of Equities Trading, Equities Cash, electronic trading, OMS/EMS platforms, or trade lifecycle concepts.
• Experience with monitoring tools such as Splunk, Dynatrace, Geneos, AppDynamics, or similar platform
• Strong SQL skills for production support, troubleshooting, and data analysis.
• Experience with Python scripting for automation, monitoring, or operational tooling.
• Unix/Linux command line experience.
• Experience with ServiceNow, Jira, or similar incident/change management tools.

Plusses

• Experience supporting Equities Cash Execution platforms specifically.
• Knowledge of order routing, FIX Connectivity, market data, exchange connectivity, or trade execution workflows.
• Experience writing automation scripts to reduce manual operational work.
• Exposure to global support environments supporting trading desks across regions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].